Another Quality Horror Story - Sony this time (but gladly not me)1/25/2012
It's just amazing in today's world to hear stories such as this. Unfortunately, I don't think it's an outlier.
Luckily I went directly to a local IT guru when I had a problem a couple of years ago. I had the same experience ... the guy was fabulous. Thank you, Tim Meredith of Holston IT. Hope you're well and home soon.