Criticism of Organizations Implementing ISO 9001

12/3/2015


With no disrespect intended towards a specific auditor, given that the same bad logic is used my many others, I want to point out a fallacy about ISO 9000 registration.  Here's the specific quote to which I am referring: "Implementing the requirements of ISO 9001 can be a daunting task for many organizations. In an attempt to develop a system that will pass the registration audit, we are tempted to establish processes with the primary purpose of conforming to the requirements of ISO 9001. In doing so, however, it is easy to lose sight of the primary intent of the standard: to continually improve the effectiveness of the quality management system (QMS) implemented at our organization."


In other words, the author us saying it's the fault of the organization, not the ISO standard, if the QMS is no good.

I would beg to differ.  If meeting the requirements of the standard doesn't result in an effective QMS, I would offer the high chance that the standard itself is faulty.

Musings: My Blog

Another One Bites the Dust
11/20/2017
Is ERM Growing Up?
10/16/2017
Webinar on ISO 9001 and Risk
10/3/2017
Competence versus Ethics
9/20/2017
'Have You Stayed with Us Before?'
7/10/2017
Standard NDA
7/1/2017
(Horrible) Customer Experience
6/27/2017
My Latest Book
6/6/2017
Should You Trust this Analyst?
5/10/2017
Yin & Yang in Business
4/30/2017
Talk About Waste!!!
3/21/2017
RIP for a Real Quality Professional
2/14/2017
More Organizational Malfeasance
1/21/2017
Free Training Modules
1/12/2017
Will Wells Fargo Never Learn?
11/27/2016
Excellent Analysis of the Wells Fargo Debacle
11/22/2016
Good Life Lessons
11/2/2016
Multiple Controls Required to Deal with Human Errors
10/14/2016
Interview on Quality, Reliability and Organizational Change
9/19/2016
Analytics for Quality Auditors
9/2/2016
Quality Audits versus Internal Audit
7/23/2016
It's a Fine Time to Think About a QMS!
7/21/2016
Elsmar Cove is Back!
6/11/2016
A Pattern Recognition Method
6/10/2016
Sentinel Event RCA
5/20/2016
Your Taxes at Work
5/13/2016
ISO Registration for Your Consideration
4/25/2016
Free SGS RBT webinar
3/27/2016
Introduction to Stoicism
3/15/2016
Human Error ... Really???
2/16/2016
Risk Based Thinking Introduction
2/5/2016
Innovation Ideas from Nature
2/2/2016
Webinar on FME(C)A
1/30/2016
Webpage on Bow tie
1/13/2016
Criticism of Organizations Implementing ISO 9001
12/3/2015
Excellent Talk on the Bowtie Method for Risk Assessment
11/10/2015
New Online Quality Forums
10/10/2015
Want to Be a Change Agent?
8/24/2015
Good Recommendation for RCA Facilitation
8/20/2015
Free Root Cause Analysis webinar
8/5/2015
Free webinar on ISO 9001:2015
7/16/2015
Free Online Innovation Engineering Conference
6/14/2015
Innovation Roles
5/21/2015
Finally a good course on Facilitation
5/6/2015
Job Security for Quality Professionals
3/20/2015
What am I (or they) missing here?
2/20/2015
The Big Head
1/23/2015
Not So Subtle Career Advice
1/18/2015
Free Webinar on Barriers to Effective Root Cause Analysis
11/30/2014
What are they doing???
11/17/2014
Can We Trust Healthcare (and other) Professionals?
10/30/2014
Does Your Company Take Quality Seriously?
9/25/2014
Apple and (Lack of) Risk Management
9/12/2014
Responsible for QMS in a Medical Device Company?
9/1/2014
A Quality Car Rental Company
8/6/2014
Think Education Doesn't Matter?
7/6/2014
Who's Your Registrar?
7/1/2014
A Changed World
6/28/2014
Carl Sagan and Root Cause Analysis
6/2/2014
Be Careful with Correlation Analysis
5/16/2014
The Opposite Ends of the Distribution
4/11/2014
Voting on causes?
3/24/2014
Learning from Others
3/5/2014
Don Wheeler on FMEA RPNs
1/13/2014
Another Organization that Can't Spell Quality - HSBC
11/30/2013
Leadership in Washington
10/4/2013
Root Cause Analysis in Washington DC
9/4/2013
Improving Quality of Life
8/4/2013
Lack of Corrective Action
7/15/2013
Humorous Accident Report
6/15/2013
Worth Your Time - Secrets to Success in 8 Words and 3 Minutes
5/30/2013
Another Epic Corporate Screwup
4/17/2013
Real Root Cause Analysis
3/14/2013
Free Webinar on Performance Metrics
1/27/2013
Valuing our Work
1/5/2013
Importance of Thinking Skills
12/11/2012
Good Advice from Roxanne
12/9/2012
Communicating with Senior Execs
11/1/2012
Lame Excuses vs. Root Causes
10/5/2012
Another World
10/4/2012
Good Book Chapter on Quality Metrics
9/14/2012
Root Cause Analysis webinar
9/1/2012
Free Book on Mistake Proofing
8/13/2012
Free Metrics Book+
8/4/2012
On Human Error
7/9/2012
Good Metrics Dashboard Advice
6/12/2012
Considered Legal Implications of ISO 9001 Registration?
6/9/2012
Quality According to Tom Peters
6/2/2012
Facilitating Change
5/5/2012
Free Book to Help RCA Thinking
4/13/2012
Problem Solving with Introverts
3/26/2012
Want to See Example Metrics?
3/10/2012
Rationale for Root Cause Analysis
2/17/2012
Another Root Cause Analysis video
2/12/2012
Root Cause Analysis video
2/9/2012
RIP for Another One
2/4/2012
Interesting Perspective on Quality Management as a Strategy
1/29/2012
Another Quality Horror Story - Sony this time (but gladly not me)
1/25/2012
No Surprise When They Go Under
1/10/2012
Let's Cut the Crap
1/7/2012