Your Taxes at Work5/13/2016
Read this and think about it. A "great" example of how government thinks. We, the customers, are just supposed to adjust to their incompetency. He even mentions they know it will get worse in summer, based on past years. So what do they do? Tell us to compensate, instead of them adjusting their process to the volume of traffic.
In the private sector a competitor would eat their lunch!