The following courses are listed by the month in which they begin. Contact us for detailed description of content, location, etc.
Following are comments from some previous course participants:
"The instructor answered all questions thoroughly and checked for comprehension"
"Excellent presenter -- dynamic, engaging and knowledgeable"
"I enjoyed the wide range/scope of examples"
"This is a great class -- would love to do it again!"
December 6-8 - Conducting a 3-day Root Cause Analysis workshop for ASQ Learning Offerings in St. Petersburg FL.
January 16 - Conducting webinar on Using Mistake Proofing to Prevent and Detect Human Errors in Production and Office Environments for AudioSolutionz.
February 20 - Conducting a webinar on Process Failure Mode & Effects Analysis for AudioSolutionz,
October 17-19 - Conducting a Root Cause Analysis course for ASQ Learning Offerings in Cincinnati OH.
December 3-5 - Conducting a 3-day Root Cause Analysis workshop for ASQ Learning Offerings in Fort Lauderdale FL.
Musings: My Blog
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|Webinar on ISO 9001 and Risk|
|Competence versus Ethics|
|'Have You Stayed with Us Before?'|
|(Horrible) Customer Experience|
|My Latest Book|
|Should You Trust this Analyst?|
|Yin & Yang in Business|
|Talk About Waste!!!|
|RIP for a Real Quality Professional|
|More Organizational Malfeasance|