The following courses are listed by the month in which they begin. Contact us for detailed description of content, location, etc.
Following are comments from some previous course participants:
"The instructor answered all questions thoroughly and checked for comprehension"
"Excellent presenter -- dynamic, engaging and knowledgeable"
"I enjoyed the wide range/scope of examples"
"This is a great class -- would love to do it again!"
July 25 - Conducting a webinar on Root Cause Analysis in Healthcare for Progressive Healthcare Conferences.
July 27 - Conducting a 4-hour Root Cause Analysis bootcamp for Audiosolutionz.
August 17 - Conducting a webinar on Customer Experience for AudioSolutionz.
September 19 - Conducting a webinar on Implementing Actions to Reduce Human Error (ISO 9001) for American Quality Institute.
September 28-29 - Conducting a 2-day workshop on Root Cause Analysis for MSQPC in Memphis TN.
October 3 - Conducting a webinar on Risk Based Thinking: Requirements, Tools and Options for American Quality Institute.
November 9 - Conducting a webinar on Risk Based Thinking: Requirements, Tools and Options for American Quality Institute.
November 14 - Conducting a Problem Solution Generation workshop for the ASQ Central NC Section, Greensboro NC.
December 6-8 - Conducting a 3-day Root Cause Analysis workshop for ASQ Learning Offerings in St. Petersburg FL.
December 13 - Presenting a talk for the ASQ section in Savannah GA.
Musings: My Blog
|'Have You Stayed with Us Before?'|
|(Horrible) Customer Experience|
|My Latest Book|
|Should You Trust this Analyst?|
|Yin & Yang in Business|
|Talk About Waste!!!|
|RIP for a Real Quality Professional|
|More Organizational Malfeasance|
|Free Training Modules|
|Will Wells Fargo Never Learn?|
|Excellent Analysis of the Wells Fargo Debacle|