About Duke

Duke is a knowledge architect specializing in quality management. He has been in private practice since 1985 working with organizations in the U.S., Aruba, Bermuda, Canada, England, India, Jamaica, Mexico, Netherlands, South Korea and Wales. He was formerly a quality professional in TRW’s automotive sector.

He has been elected Fellow of the American Society for Quality and is certified by ASQ as a manager of quality/organizational excellence, quality engineer and quality auditor.  He has taught review courses for ASQ’s CMQ/OE, CQA, CQT and CQIA certifications, and is the developer and primary instructor for the Root Cause Analysis and Measuring Organizational/Process Performance courses offered by ASQ’s Learning Institute.

Duke holds undergraduate degrees in technology and business, a masters degree in adult education, and has completed doctoral coursework in applied management and decision sciences. He has served as an adjunct university faculty member teaching statistics and management research. He is also a graduate of the international program in the Gestalt approach to organization and system development.

He is the author of three books, Root Cause Analysis: The Core of Problem Solving and Corrective Action and Performance Metrics: The Levers for Process Management, and Musings on Internal Quality Audits: Having a Greater Impact, co-editor of The Certified Quality Manager Handbook (2nd ed.), and has written numerous articles for publications such as Quality Progress, Quality World, Business Improvement Journal, APICS-The Performance Advantage, Manufacturing Engineering, The Auditor, and Quality Management Forum.

He is a frequent speaker for professional and trade audiences at the local, regional, national and international levels, including AEM, AISC, APICS, ASQ, ASTD, AITP, AOQ, IIA, IIE, IMA, ISM, NAHQ, NAPM, NCSLI, PMI, SHRM and SME. He conducts public seminars for a variety of professional societies, training organizations and universities, and has served as a examiner for the Tennessee Performance Excellence award. He has also worked as a volunteer SCORE counselor to small business.

Duke’s LinkedIn Profile

See a video of Duke in action as well as some client testimonials.

Duke in the news:

Anniversary of 26/11 Mumbia India

Alumni Award

Book signing at 2010 ASQ World Conference

Interview on Quality, Reliability and Organizational Change

A podcast on Leadership

Musings: My Blog

Bad Quality Trend

I'm amazed at how frequently things go wrong.  In my recent experiences 80% of the time.  Here are some details: - Failure - Had new garage door installed.  Tech shorted out a wire to my alarm system which took out the phone line for 3 days (phone...

Automated RCA

 An interesting article on automated RCA by MicroSoft: https://sdtimes.com/memory-corruption-issues/microsoft-root-cause-analysis-vulnscan/ It's only a matter of time before this also becomes the norm for organizational process failures as digitialization of...

(Un)Advanced Quality

I thought I'd see what people might be thinking about what it would take to move to a more advanced level of quality, so I googled the term.  Just about all items coming up were about eQMS (computer software for managing quality systems) and lean/six-sigma....

Sold Out!

 The Who:  Amazon The What:  My book on Root Cause Analysis The When:  Today The How Much:  Inventory was about 18 three weeks ago. Of course they'll be restocked in a few days. I always enjoy watching the sales...

Roy Orbison Returns (as a Hologram)

So what does this have to do with quality?  Well I could have simply watched some Roy Orbison videos on YouTube, but wanted to see the holotechnology in action.  It was pretty decent. And it didn't seem like a ghost, although I'm sure they could modify it...

Second Edition of RCA Book Coming Up!

 I submitted the revised manuscript last week to the publisher.  Don't know when it will be done, but looking forward to seeing it out.  About 30% additional material over the 2009 edition.  Now, on to my next new book!

Another OS Debacle

Absolutely amazing ... Now it's Apple.  A recent OS update (5.1) for the watch locks up the device and it must be returned!Methinks there is a major issue with lousy software testing at both MicroSoft and Apple.

What’s This Quality 4.0?

I've now watched at least 3 different webinars on Quality 4.0, and read several articles.  I've also perused topics at conferences supposedly focused on it. I have yet to see anything radically different.  Just more evoluation of what we've done in the past,...

And This is What They’re Doing!

So the last post talked about how MicroSoft doesn't seem to care about the damage they do to your computer with their upgrades.Watch out for the October update!

MicroSoft Confirms They Don’t Care

I've complained before about MicroSoft destroying one of my computers with an upgrade.  It evidently wasn't compatible with my hardware and wiped out the SSD memory. Now they've confirmed they couldn't care less.  With the October 2018 update some people are...

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