Patronizing is Not an Appropriate Change Agent Technique

I’m amazed at the degree to which people (especially politicians) patronize others in order to try to influence them.  Whether it’s to affect a particular voting group or even a particular country, it’s pretty obvious when it’s used.  And a...

Another Flaw of Averages

Sam Savage has an excellent book by the title “Flaw of Averages” and also does a great talk on it.  An example often used is that someone can easily drown in a lake that has an average depth of 4 feet.  Of course it may only be a few inches in some places,...

Want to Become a Better Facilitator?

A couple years ago I attended a virtual presentation by JD Solomon titled Moving from a Good to a Great Facilitator.  One of the best presentations I’ve seen. Here’s a link if you’re interested.

Good Article on Analytics for Internal Auditing

As you may (or may not) know I’ve been speaking on the use of analytics by quality auditors for some time now.  Usually find that people are interested in the concept and potential value, but don’t know how many of them have tried it. Recently ran into an...

More Useful Thoughts about Auditing

I’ve found Norman Marks an excellent provider of thoughts about auditing.  Here’s a link to one on Lazy Auditors. Although not always directly relevant for quality audits, just thinking about each issue should be worthwhile.