by Duke Okes | Jul 1, 2020
You may know that I teach and write on Performance Metrics, and get really frustrated when I see someone use them badly. Here’s an example from an article in The Japan Times about the Boeing 787 MAX: “…the FAA completed a risk analysis that found...
by Duke Okes | Jun 15, 2020
The need for quality professionals is likely to be less as Industry 4.0 comes more fully to fruition. The digitalization of everything should significantly reduce the opportunities for errors. One thing that will increase is the need for information security …...
by Duke Okes | May 8, 2020
An analysis of Industry 4.0 reveals that a lot of work, both physical and cognitive, formerly done by humans will be digitized. This means the operations aspect of those processes will be more reliable, but only if the design of the digital systems is very good....
by Duke Okes | Mar 31, 2020
Good risk management involves monitoring leading indicators (known as KRIs, or Key Risk Indicators) that allow an organization to see that something has changed, which means the ability to respond quicker. Obviously someone was asleep at the wheel in many places,...
by Duke Okes | Mar 14, 2020
Since COVID-19 is nearly all you see/hear these days I thought I might as well do my part. Started thinking about how the response to it is related to problems organizations face when trying to do root cause analysis. Here are some thoughts: When a problem occurs...
by Duke Okes | Dec 26, 2019
If your organization screws up so often that you actually advertise that you will (sort of) fix it, you have a serious problem. See Domino’s “Delivery Insurance” They’re promoting it like it’s a great feature (as compared to fixing...
