A Process for Lack of Quality

by | Dec 26, 2019

If your organization screws up so often that you actually advertise that you will (sort of) fix it, you have a serious problem. See Domino’s “Delivery Insurance”  They’re promoting it like it’s a great feature (as compared to fixing...

Who Else Should They Listen To???

by | Dec 23, 2019

I loved (that’s a joke) BMW’s comments in this article about the big grille: https://www.autoblog.com/2019/12/17/bmw-defends-big-grille/ I’m thinking that yes, people who buy the vehicles probably are ok with the grille.  But what about all the...

Great Keynote by Human Error Guru

by | Oct 25, 2019

Sidney Dekker is thought of as one of the top gurus relative to human error.  Here’s a worthwhile video of one of his presentations.  Although it’s safety-focused, it’s just as applicable to quality...

(Trying to) Understand Human Behavior

by | Sep 29, 2019

Here’s a lecture that provides a great view of why human behavior is so complex: https://www.youtube.com/watch?v=2bnSY4L3V8s Unfortunately he doesn’t take it further with recommendations on how to move people from the Us to the Them view.

Normality in SPC

by | Sep 16, 2019

I’ve never been one to worry too much about normality of data.  Here’s a tremendous article explaining why it isn’t particularly important for control charts....