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Musings: My Blog

A Process for Lack of Quality

If your organization screws up so often that you actually advertise that you will (sort of) fix it, you have a serious problem. See Domino's "Delivery Insurance"  They're promoting it like it's a great feature (as compared to fixing potholes).

Who Else Should They Listen To???

I loved (that's a joke) BMW's comments in this article about the big grille: https://www.autoblog.com/2019/12/17/bmw-defends-big-grille/ I'm thinking that yes, people who buy the vehicles probably are ok with the grille.  But what about all the people who DON"T buy a...

Great Keynote by Human Error Guru

Sidney Dekker is thought of as one of the top gurus relative to human error.  Here's a worthwhile video of one of his presentations.  Although it's safety-focused, it's just as applicable to quality errors. https://www.youtube.com/watch?v=4E-YN6hD1WU

(Trying to) Understand Human Behavior

Here's a lecture that provides a great view of why human behavior is so complex: https://www.youtube.com/watch?v=2bnSY4L3V8s Unfortunately he doesn't take it further with recommendations on how to move people from the Us to the Them view.

Normality in SPC

I've never been one to worry too much about normality of data.  Here's a tremendous article explaining why it isn't particularly important for control charts. https://www.qualitydigest.com/inside/statistics-column/normality-myth-090819.html

Interesting Perspective on Risk-Based Auditing

Although likely intended for financial auditors, a lot of the advice is also relevant for quality auditors. https://internalaudit360.com/conducting-risk-assessments-the-total-quality-auditing-way/

Articles on Analytics for Auditors

I've done webinars and written articles on how analytics could be used by quality auditors.  Here are a couple of good articles giving more detail, albeit related to financial or IT audits.  However, the concepts and techniques are applicable in any field where there...

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