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Musings: My Blog

More Risk Management Lessons (the hard way) from COVID-19

Good risk management involves monitoring leading indicators (known as KRIs, or Key Risk Indicators) that allow an organization to see that something has changed, which means the ability to respond quicker.  Obviously someone was asleep at the wheel in many places,...

Coronavirus and Root Cause Analysis

Since COVID-19 is nearly all you see/hear these days I thought I might as well do my part.  Started thinking about how the response to it is related to problems organizations face when trying to do root cause analysis.  Here are some thoughts: When a problem occurs...

A Process for Lack of Quality

If your organization screws up so often that you actually advertise that you will (sort of) fix it, you have a serious problem. See Domino's "Delivery Insurance"  They're promoting it like it's a great feature (as compared to fixing potholes).

Who Else Should They Listen To???

I loved (that's a joke) BMW's comments in this article about the big grille: https://www.autoblog.com/2019/12/17/bmw-defends-big-grille/ I'm thinking that yes, people who buy the vehicles probably are ok with the grille.  But what about all the people who DON"T buy a...

Great Keynote by Human Error Guru

Sidney Dekker is thought of as one of the top gurus relative to human error.  Here's a worthwhile video of one of his presentations.  Although it's safety-focused, it's just as applicable to quality errors. https://www.youtube.com/watch?v=4E-YN6hD1WU

(Trying to) Understand Human Behavior

Here's a lecture that provides a great view of why human behavior is so complex: https://www.youtube.com/watch?v=2bnSY4L3V8s Unfortunately he doesn't take it further with recommendations on how to move people from the Us to the Them view.

Normality in SPC

I've never been one to worry too much about normality of data.  Here's a tremendous article explaining why it isn't particularly important for control charts. https://www.qualitydigest.com/inside/statistics-column/normality-myth-090819.html

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