Events

The following courses are listed by the month in which they begin.  Contact us for detailed description of content, location, etc.

Following are comments from some previous course participants:

“The instructor answered all questions thoroughly and checked for comprehension”

“Excellent presenter — dynamic, engaging and knowledgeable”

“I enjoyed the wide range/scope of examples”

“This is a great class — would love to do it again!”

 October 2019

October 15 - Conducting a Human Error workshop for the ASQ section in Knoxville TN.

October 15 - Speaking on Using ISO 19011 to Guide Your Audit Program, and Dealing with "Can't Find Root Cause" Situations with the ASQ section in Knoxville TN.

October 17 - Conducting a webinar on How to Select & Use the Right Performance Metrics for ComplianceIQ.

Musings: My Blog

(Trying to) Understand Human Behavior

Here's a lecture that provides a great view of why human behavior is so complex: https://www.youtube.com/watch?v=2bnSY4L3V8s Unfortunately he doesn't take it further with recommendations on how to move people from the Us to the Them view.

Normality in SPC

I've never been one to worry too much about normality of data.  Here's a tremendous article explaining why it isn't particularly important for control charts. https://www.qualitydigest.com/inside/statistics-column/normality-myth-090819.html

Interesting Perspective on Risk-Based Auditing

Although likely intended for financial auditors, a lot of the advice is also relevant for quality auditors. https://internalaudit360.com/conducting-risk-assessments-the-total-quality-auditing-way/

Articles on Analytics for Auditors

I've done webinars and written articles on how analytics could be used by quality auditors.  Here are a couple of good articles giving more detail, albeit related to financial or IT audits.  However, the concepts and techniques are applicable in any field where there...

Is This Effective Risk Management?

Another good webinar (no, not mine) on how what many believe to be best practices in risk management are not really so good.  

Wow … what a summer!

And I'm not talking about the weather.  Our new RCA/CAPA course for medical device manufacturers has gotten great reviews.  And the next book in the pipeline is on risk management.  Even though I've reduced my travel workload there's still lots on the plate. I've also...

Four Times What?

I have a love-hate relationship with news, advertising, etc. messages.  They are so often conjecture, biased, inaccurate, etc.  Given the lack of critical thinking of the average human being it's no wonder so many people are in some sort of financial or other...

Week of Risk

Training with Air Force on Risk Based Quality Audits went great, and as I experienced with the USPS, they are far ahead of many industries in already applying the concepts. Of course, being in Vegas didn't hurt, nor did the opportunity to drive a Nissan GT-R at 137...

An Interesting Perspective on Follow-up Audits

If your organization consistently does follow-up audits related to findings of previous audits you might find this article by the president of the Institute of Internal Auditors useful to peruse.

GRC versus IRM

Well it's good to see Gartner admit that the GRC market was a bust ... basically just selling software for managing lists of 1) regulations, etc. organizations must comply with, 2) risks associated with not effectively meeting them them, and 3) controls for managing...

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