Events

The following courses are listed by the month in which they begin.  Contact us for detailed description of content, location, etc.

Following are comments from some previous course participants:

“The instructor answered all questions thoroughly and checked for comprehension”

“Excellent presenter — dynamic, engaging and knowledgeable”

“I enjoyed the wide range/scope of examples”

“This is a great class — would love to do it again!”

August 2019

August 29 - Conducting a webinar on Finding Causes and Selecting Solutions for Human Error for Traininng.com

 September 2019

September 12 - Conducting a webinar on Dealing with Delayed Responses to Corrective Action Requests for ComplianceIQ.

September 17&18 - Conducting a Root Cause Analysis workshop for MSQPC, Memphis TN.

October 2019

October 15 - Conducting a Human Error workshop for the ASQ section in Knoxville TN.

October 15 - Speaking on Using ISO 19011 to Guide Your Audit Program, and Dealing with "Can't Find Root Cause" Situations with the ASQ section in Knoxville TN.

October 17 - Conducting a webinar on How to Select & Use the Right Performance Metrics for ComplianceIQ.

Musings: My Blog

Boeing 787 Max 8 as Classic Design Error Compounded

Unreal (although perhaps premature, since all the info isn't out). The 787 Max was a bad design.  Placement of the engines on the wings was different, which causes the plane to want to go into a loop when accelerating.  So to compensate they added software to offset...

Digital Infrastructures

Just completed some work with US Postal Service, and boy was I impressed.  They are way ahead of most commercial industry in the digital transformation. And it helped me realize how much work it takes for them to execute their mission as well as they do, day after...

Good Webinar on Poor Risk Assessment Practices

I did a webinar yesterday titled Critical Issues with Risk Assessment and Risk Management.  Then today I watched a webinar offered by the FAIR Institute.  Seemed like an echo!  Here's the link to the free one from Open FAIR ... worth your time if you are serious about...

Second Edition of RCA Book Now Available

The first edition was published in 2008, so I was really looking forward to adding what I've learned since then.  The 2nd edition is now posted on the ASQ Quality Press website, so should be available for ordering.  Here's a summary of the changes: Root Cause...

Bad Quality Trend

I'm amazed at how frequently things go wrong.  In my recent experiences 80% of the time.  Here are some details: - Failure - Had new garage door installed.  Tech shorted out a wire to my alarm system which took out the phone line for 3 days (phone...

Automated RCA

 An interesting article on automated RCA by MicroSoft: https://sdtimes.com/memory-corruption-issues/microsoft-root-cause-analysis-vulnscan/ It's only a matter of time before this also becomes the norm for organizational process failures as digitialization of...

(Un)Advanced Quality

I thought I'd see what people might be thinking about what it would take to move to a more advanced level of quality, so I googled the term.  Just about all items coming up were about eQMS (computer software for managing quality systems) and lean/six-sigma....

Sold Out!

 The Who:  Amazon The What:  My book on Root Cause Analysis The When:  Today The How Much:  Inventory was about 18 three weeks ago. Of course they'll be restocked in a few days. I always enjoy watching the sales...

Roy Orbison Returns (as a Hologram)

So what does this have to do with quality?  Well I could have simply watched some Roy Orbison videos on YouTube, but wanted to see the holotechnology in action.  It was pretty decent. And it didn't seem like a ghost, although I'm sure they could modify it...

Second Edition of RCA Book Coming Up!

 I submitted the revised manuscript last week to the publisher.  Don't know when it will be done, but looking forward to seeing it out.  About 30% additional material over the 2009 edition.  Now, on to my next new book!

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