Events

The following courses are listed by the month in which they begin.  Contact us for detailed description of content, location, etc.

Following are comments from some previous course participants:

“The instructor answered all questions thoroughly and checked for comprehension”

“Excellent presenter — dynamic, engaging and knowledgeable”

“I enjoyed the wide range/scope of examples”

“This is a great class — would love to do it again!”

 October 2019

October 15 - Conducting a Human Error workshop for the ASQ section in Knoxville TN.

October 15 - Speaking on Using ISO 19011 to Guide Your Audit Program, and Dealing with "Can't Find Root Cause" Situations with the ASQ section in Knoxville TN.

October 17 - Conducting a webinar on How to Select & Use the Right Performance Metrics for ComplianceIQ.

Musings: My Blog

Quality of Life

I was in touch with a colleague recently who retired about 3 years ago.  Asked him how he was liking it, and his reply was that his focus on self-improvement during that time was way better than any accomplishments he'd had in his career in the auto industry.  That's...

So Much Noise, So Little Signal

Purchased some HP laser printer cartridges from Office Depot a week or so ago, which I've done several dozen times over many years.  Got an email asking how the purchase/delivery process had gone.  Ok, maybe a little value. But today I got an email asking me to rate...

Oh, This is Comforting (Not!)

"The 737 MAX was certified in accordance with the identical FAA requirements and processes that have governed certification of all previous new airplanes and derivatives," Boeing said.

Boeing 787 Max 8 as Classic Design Error Compounded

Unreal (although perhaps premature, since all the info isn't out). The 787 Max was a bad design.  Placement of the engines on the wings was different, which causes the plane to want to go into a loop when accelerating.  So to compensate they added software to offset...

Digital Infrastructures

Just completed some work with US Postal Service, and boy was I impressed.  They are way ahead of most commercial industry in the digital transformation. And it helped me realize how much work it takes for them to execute their mission as well as they do, day after...

Good Webinar on Poor Risk Assessment Practices

I did a webinar yesterday titled Critical Issues with Risk Assessment and Risk Management.  Then today I watched a webinar offered by the FAIR Institute.  Seemed like an echo!  Here's the link to the free one from Open FAIR ... worth your time if you are serious about...

Second Edition of RCA Book Now Available

The first edition was published in 2008, so I was really looking forward to adding what I've learned since then.  The 2nd edition is now posted on the ASQ Quality Press website, so should be available for ordering.  Here's a summary of the changes: Root Cause...

Bad Quality Trend

I'm amazed at how frequently things go wrong.  In my recent experiences 80% of the time.  Here are some details: - Failure - Had new garage door installed.  Tech shorted out a wire to my alarm system which took out the phone line for 3 days (phone...

Automated RCA

 An interesting article on automated RCA by MicroSoft: https://sdtimes.com/memory-corruption-issues/microsoft-root-cause-analysis-vulnscan/ It's only a matter of time before this also becomes the norm for organizational process failures as digitialization of...

(Un)Advanced Quality

I thought I'd see what people might be thinking about what it would take to move to a more advanced level of quality, so I googled the term.  Just about all items coming up were about eQMS (computer software for managing quality systems) and lean/six-sigma....

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