Events

The following courses are listed by the month in which they begin.  Contact us for detailed description of content, location, etc.

Following are comments from some previous course participants:

“The instructor answered all questions thoroughly and checked for comprehension”

“Excellent presenter — dynamic, engaging and knowledgeable”

“I enjoyed the wide range/scope of examples”

“This is a great class — would love to do it again!”

June 2019

June 20 - Conducting a webinar on Root Cause Analysis: The Critical Core of Corrective Action for Trainning.com

June 27&28 - Conducting a Root Cause Analysis workshop for the GMMDC in Bartlett TN.

July 2019

July 16 - Conducting a webinar on The Two Most Powerful Root Cause Analysis Tools and How to Use Them for ComplianceIQ.

July 18 - Conducting a webinar on Top Major Barriers to Root Cause Analysis for Pioneer Educator.

September 2019

September 17&18 - Conducting a Root Cause Analysis workshop for MSQPC, Memphis TN.

Musings: My Blog

Second Edition of RCA Book Now Available

The first edition was published in 2008, so I was really looking forward to adding what I've learned since then.  The 2nd edition is now posted on the ASQ Quality Press website, so should be available for ordering.  Here's a summary of the changes: Root Cause...

Bad Quality Trend

I'm amazed at how frequently things go wrong.  In my recent experiences 80% of the time.  Here are some details: - Failure - Had new garage door installed.  Tech shorted out a wire to my alarm system which took out the phone line for 3 days (phone...

Automated RCA

 An interesting article on automated RCA by MicroSoft: https://sdtimes.com/memory-corruption-issues/microsoft-root-cause-analysis-vulnscan/ It's only a matter of time before this also becomes the norm for organizational process failures as digitialization of...

(Un)Advanced Quality

I thought I'd see what people might be thinking about what it would take to move to a more advanced level of quality, so I googled the term.  Just about all items coming up were about eQMS (computer software for managing quality systems) and lean/six-sigma....

Sold Out!

 The Who:  Amazon The What:  My book on Root Cause Analysis The When:  Today The How Much:  Inventory was about 18 three weeks ago. Of course they'll be restocked in a few days. I always enjoy watching the sales...

Roy Orbison Returns (as a Hologram)

So what does this have to do with quality?  Well I could have simply watched some Roy Orbison videos on YouTube, but wanted to see the holotechnology in action.  It was pretty decent. And it didn't seem like a ghost, although I'm sure they could modify it...

Second Edition of RCA Book Coming Up!

 I submitted the revised manuscript last week to the publisher.  Don't know when it will be done, but looking forward to seeing it out.  About 30% additional material over the 2009 edition.  Now, on to my next new book!

Another OS Debacle

Absolutely amazing ... Now it's Apple.  A recent OS update (5.1) for the watch locks up the device and it must be returned!Methinks there is a major issue with lousy software testing at both MicroSoft and Apple.

What’s This Quality 4.0?

I've now watched at least 3 different webinars on Quality 4.0, and read several articles.  I've also perused topics at conferences supposedly focused on it. I have yet to see anything radically different.  Just more evoluation of what we've done in the past,...

And This is What They’re Doing!

So the last post talked about how MicroSoft doesn't seem to care about the damage they do to your computer with their upgrades.Watch out for the October update!

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