Following are some resources we’ve either created or recommend. A recommendation means we’ve used them and have been impressed with the results.
Online Root Cause Analysis workshop– Here’s where you’ll find an electronic version of my root cause workshop. It’s excellent when you have a small number of people to
Online Performance Metrics workshop – Here’s where you’ll find an electronic version of my performance metrics workshop. When you don’t need to train a large group, this is a low-cost option, with lots of examples, case studies, and Q&A.
SigmaXL – I was amazed to find that this software allows you to do Monte Carlo simulation. It’s basically a statistics package that runs in Excel, but if you get the DiscoverSim addition, the additional power available is phenomenal for the price.
QI Macros – Allows you to analyze data using a simple set of tools (e.g.,
David Walker Designs – This organization managed the update of my website. Quick, professional and inexpensive. Great job!
APLOMET Checklists – Following are some checklists, forms and other documents I’ve developed over the years as part of working with organizations. Feel free to download and use them to help improve your organization.
Auditor Self Assessment form – Use for QMS auditors. Have them do an occassional self-assessment of their audit skills and develop a plan for improvement.
Project Management Skills Assessment – For evaluating the basic skills of a project manager. It could be used for ongoing development or to provide feedback after completion of a project.
Post Project Audit Form – Useful for assessing a project after it has been completed to determine the degree to which the project met overall objectives and plan and was done in accordance with good project management principles.
Professional Trainer Assessment – Do you have or are you developing or considering hiring a trainer? This evaluation form lets you assess their knowledge and experience relative to training adults.
Facilitation Checklist – If you’re responsible for facilitating groups this list of issues to consider may be quite useful.
Change Management Checklist – If you would like to improve the results of change initiatives in your organization this checklist can help.
SIPOC Form – A fundamental tool for helping people understand process management. It can be used to look at interrelationships between suppliers, processes and customers, as well as the inputs & outputs and related performance measures.
Process Management Maturity Matrix – Want to see how well your organization manages processes? Here’s a maturity matrix developed for just that purpose.
Metrics Worksheet – If you’re developing some metrics this worksheet can help ensure you’ve considered many of the issues necessary for defining, capturing and using the metrics.
Musings: My Blog
Ever seen a dog at work? For example, I was watching one searching bags for drugs in an airport. They are totally committed and love it. Question: How many people are that happy at their work? What does it say about mission, culture, etc?
Given the COVID shutdowns I've not traveled any this year, and the time at home gave wife and me the opportunity to binge watch some TV series we'd not seen before (and in many cases hadn't even hear of). Most involve spies, detectives, and/or science fiction, Here's...
For some time I (and many others) have been writing and speaking on how common widely used risk assessment methods actually introduce risk rather than help reduce it. Here's a great talk by Doug Hubbard on the topic:...
First let me state that I am not a medical professional, and have not read all the studies that have been done on whether or not HCQ (+ zinc and azithromycin) are effective in treating COVID. In the limited info I have read I believe it's unlikely to be effective...
You may know that I teach and write on Performance Metrics, and get really frustrated when I see someone use them badly. Here's an example from an article in The Japan Times about the Boeing 787 MAX: "...the FAA completed a risk analysis that found that the...
The need for quality professionals is likely to be less as Industry 4.0 comes more fully to fruition. The digitalization of everything should significantly reduce the opportunities for errors. One thing that will increase is the need for information security ... at...
An analysis of Industry 4.0 reveals that a lot of work, both physical and cognitive, formerly done by humans will be digitized. This means the operations aspect of those processes will be more reliable, but only if the design of the digital systems is very good....
Good risk management involves monitoring leading indicators (known as KRIs, or Key Risk Indicators) that allow an organization to see that something has changed, which means the ability to respond quicker. Obviously someone was asleep at the wheel in many places,...