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Following are the topics on which Duke performed training/consulting during his career:
- Root Cause Analysis
- Performance Metrics
- Risk-based thinking/risk management
- Risk-based Quality Audits
- Problem Solution Generation
- Process Management
- ISO 9001 & ISO/TS 16949
- Internal Quality Systems Auditing
- Statistical Process Control
- Process Improvement Teams
Following are some of the Webinar topics for which he was a Presenter
- Critical Issues in Common Risk Assessment Methods
- Risk Ranking Audit Nonconformities
- Dealing with “Can’t Find Root Cause” Situations
- Comparing 8D, A3 and 5Ys Problem Solving
- Why You Should Use ISO 19011
- Would a Bowtie Make Your Risk Assessment More Presentable?
- Dealing with Delayed Responses to Corrective Action Requests
- Using Analytics to Plan Internal Quality Audits
- Risk-Based Quality Audits
- Problem Solution Generation Options
- Maximizing the Yield and Minimizing the Damage from Performance Metrics
- e-QM: Quality Management in a Digital World
- Barriers to Effective Root Cause Analysis
- Complex Adaptive Systems and Quality Management: Are They Compatible?
- Critical Thinking: A Fundamental Requirement for 21st Century Organizations
Musings: My Blog
Good Article on Risk Management
Over the past couple of years I've spoken several times on problems with many risk assessments, and also published an article on it (see here). I recently ran into an article from 2005 that discusses similar issues, but especially points out problems with...
Should They be in Quality Profession
It's amazing how I still see/hear complaints about risk-based thinking (RBT) being included in ISO 9001. It always makes me wonder whether or not the individual should even be allowed to call themselves a quality professional. Consider that one of the earliest things...
Patronizing is Not an Appropriate Change Agent Technique
I'm amazed at the degree to which people (especially politicians) patronize others in order to try to influence them. Whether it's to affect a particular voting group or even a particular country, it's pretty obvious when it's used. And a simple example is how...
Another Flaw of Averages
Sam Savage has an excellent book by the title "Flaw of Averages" and also does a great talk on it. An example often used is that someone can easily drown in a lake that has an average depth of 4 feet. Of course it may only be a few inches in some places, but 30+...
Want to Become a Better Facilitator?
A couple years ago I attended a virtual presentation by JD Solomon titled Moving from a Good to a Great Facilitator. One of the best presentations I've seen. Here's a link if you're interested.
Good Article on Analytics for Internal Auditing
As you may (or may not) know I've been speaking on the use of analytics by quality auditors for some time now. Usually find that people are interested in the concept and potential value, but don't know how many of them have tried it. Recently ran into an article that...
More Useful Thoughts about Auditing
I've found Norman Marks an excellent provider of thoughts about auditing. Here's a link to one on Lazy Auditors. Although not always directly relevant for quality audits, just thinking about each issue should be worthwhile.
Evaluating Your Internal Audit Process
The Institute of Internal Auditors recently released their 2021 Internal Audit Assessment Tool (for Audit Committees). The audit committee is a committee overseeing and reporting to the Board of Directors on complaince, risk and governance issues. As I was reading...
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