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Following are the topics on which Duke performed training/consulting during his career:
- Root Cause Analysis
- Performance Metrics
- Risk-based thinking/risk management
- Risk-based Quality Audits
- Problem Solution Generation
- Process Management
- ISO 9001 & ISO/TS 16949
- Internal Quality Systems Auditing
- Statistical Process Control
- Process Improvement Teams
Following are some of the Webinar topics for which he was a Presenter
- Critical Issues in Common Risk Assessment Methods
- Risk Ranking Audit Nonconformities
- Dealing with “Can’t Find Root Cause” Situations
- Comparing 8D, A3 and 5Ys Problem Solving
- Why You Should Use ISO 19011
- Would a Bowtie Make Your Risk Assessment More Presentable?
- Dealing with Delayed Responses to Corrective Action Requests
- Using Analytics to Plan Internal Quality Audits
- Risk-Based Quality Audits
- Problem Solution Generation Options
- Maximizing the Yield and Minimizing the Damage from Performance Metrics
- e-QM: Quality Management in a Digital World
- Barriers to Effective Root Cause Analysis
- Complex Adaptive Systems and Quality Management: Are They Compatible?
- Critical Thinking: A Fundamental Requirement for 21st Century Organizations
Musings: My Blog
How Happy are Your Employees to Come to Work?
Ever seen a dog at work? For example, I was watching one searching bags for drugs in an airport. They are totally committed and love it. Question: How many people are that happy at their work? What does it say about mission, culture, etc?
Quality Entertainment
Given the COVID shutdowns I've not traveled any this year, and the time at home gave wife and me the opportunity to binge watch some TV series we'd not seen before (and in many cases hadn't even hear of). Most involve spies, detectives, and/or science fiction, Here's...
Qualitative vs. Quantitative Risk Assessment
For some time I (and many others) have been writing and speaking on how common widely used risk assessment methods actually introduce risk rather than help reduce it. Here's a great talk by Doug Hubbard on the topic:...
Irrationality
First let me state that I am not a medical professional, and have not read all the studies that have been done on whether or not HCQ (+ zinc and azithromycin) are effective in treating COVID. In the limited info I have read I believe it's unlikely to be effective...
Really Bad Comparison!
You may know that I teach and write on Performance Metrics, and get really frustrated when I see someone use them badly. Here's an example from an article in The Japan Times about the Boeing 787 MAX: "...the FAA completed a risk analysis that found that the...
Quality Professionals and Industry 4.0
The need for quality professionals is likely to be less as Industry 4.0 comes more fully to fruition. The digitalization of everything should significantly reduce the opportunities for errors. One thing that will increase is the need for information security ... at...
Design Quality
An analysis of Industry 4.0 reveals that a lot of work, both physical and cognitive, formerly done by humans will be digitized. This means the operations aspect of those processes will be more reliable, but only if the design of the digital systems is very good....
More Risk Management Lessons (the hard way) from COVID-19
Good risk management involves monitoring leading indicators (known as KRIs, or Key Risk Indicators) that allow an organization to see that something has changed, which means the ability to respond quicker. Obviously someone was asleep at the wheel in many places,...
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