We help organizations increase performance through consulting and education in quality management technologies.
Organizations shape their future through continual learning and action. Leaders ensure congruence of words, behaviors
We’ve consulted to Fortune 500 companies, family-owned businesses, nonprofit organizations, and start-ups. More than 700 organizations have sent individuals to our public workshops, including the manufacturing, healthcare, education, government
Following are some clients from the manufacturing sector: ABB, Alcan, Alcoa, Arthrex, Baxter, BAE Systems, Bell Helicopter, Bosch, Brunswick, Caterpillar, Flowserve, Fresco Systems, Hydro Aluminum, Jack Daniel Distilleries, John Deere, Johnson Controls, Kennametal, Lockheed Martin, Parker Hannifin, Philips Consumer Electronics, Rockwell, Schick, Smith & Nephew, Studsvik and TRW.
Some from the financial, healthcare, public, reverse logistics and service sectors include: BlueCross BlueShield TN, Lombard Elementary School District, Miami Performing Arts Center, Mountain States Health Alliance, Oak Ridge National Laboratory, Octapharma Plasma, RenaissanceRe, Image 1 Wireless and U.S. Food & Drug Administration.
Some educational institutions, professional organizations and private training groups for which we’ve delivered public, in-house or internet-based workshops include: American Quality Institute, American Society for Quality, AudioSolutionZ.com, Caribbean Institute for Quality, Design Management Alliance, East Tennessee State University, JP Russell & Associates, KnowWare, Maine MEP, MSQPC/The Quality Center, North Carolina Association for Healthcare Quality, Northeast State Community College, Paton Professional, Progressive Business Conferences, Progressive Healthcare Conferences, Project Management Institute, Society of Manufacturing Engineers and Whittington & Associates.
Clients of these organizations for whom training has been conducted include: Aerospace companies, automotive suppliers, calibration and test labs, casino industry, city government, clinical research labs, electronic components, defense contractors, energy research labs, federal government agencies, health care providers, insurance companies, medical device manufacturers, military bases, oil & gas industry equipment providers, pharmaceutical companies, power utilities, retail distribution centers, steel service centers, telecommunications firms and transportation infrastructure.
Musings: My Blog
I'm amazed at the degree to which people (especially politicians) patronize others in order to try to influence them. Whether it's to affect a particular voting group or even a particular country, it's pretty obvious when it's used. And a simple example is how...
Sam Savage has an excellent book by the title "Flaw of Averages" and also does a great talk on it. An example often used is that someone can easily drown in a lake that has an average depth of 4 feet. Of course it may only be a few inches in some places, but 30+...
I recently did a virtual presentation on RCA for the Richmond ASQ section. Luckily they recorded it. Here's a link if you'd like to watch.
A couple years ago I attended a virtual presentation by JD Solomon titled Moving from a Good to a Great Facilitator. One of the best presentations I've seen. Here's a link if you're interested.
As you may (or may not) know I've been speaking on the use of analytics by quality auditors for some time now. Usually find that people are interested in the concept and potential value, but don't know how many of them have tried it. Recently ran into an article that...
I've found Norman Marks an excellent provider of thoughts about auditing. Here's a link to one on Lazy Auditors. Although not always directly relevant for quality audits, just thinking about each issue should be worthwhile.
The Institute of Internal Auditors recently released their 2021 Internal Audit Assessment Tool (for Audit Committees). The audit committee is a committee overseeing and reporting to the Board of Directors on complaince, risk and governance issues. As I was reading...
Ever seen a dog at work? For example, I was watching one searching bags for drugs in an airport. They are totally committed and love it. Question: How many people are that happy at their work? What does it say about mission, culture, etc?