We help organizations increase performance through consulting and education in quality management technologies.
Organizations shape their future through continual learning and action. Leaders ensure congruence of words, behaviors
We’ve consulted to Fortune 500 companies, family-owned businesses, nonprofit organizations, and start-ups. More than 700 organizations have sent individuals to our public workshops, including the manufacturing, healthcare, education, government
Following are some clients from the manufacturing sector: ABB, Alcan, Alcoa, Arthrex, Baxter, BAE Systems, Bell Helicopter, Bosch, Brunswick, Caterpillar, Flowserve, Fresco Systems, Hydro Aluminum, Jack Daniel Distilleries, John Deere, Johnson Controls, Kennametal, Lockheed Martin, Parker Hannifin, Philips Consumer Electronics, Rockwell, Schick, Smith & Nephew, Studsvik and TRW.
Some from the financial, healthcare, public, reverse logistics and service sectors include: BlueCross BlueShield TN, Lombard Elementary School District, Miami Performing Arts Center, Mountain States Health Alliance, Oak Ridge National Laboratory, Octapharma Plasma, RenaissanceRe, Image 1 Wireless and U.S. Food & Drug Administration.
Some educational institutions, professional organizations and private training groups for which we’ve delivered public, in-house or internet-based workshops include: American Quality Institute, American Society for Quality, ANAB, AudioSolutionZ.com, Caribbean Institute for Quality, Design Management Alliance, East Tennessee State University, Institute of Internal Auditors, JP Russell & Associates, KnowWare, Maine MEP, MSQPC/The Quality Center, North Carolina Association for Healthcare Quality, Northeast State Community College, Paton Professional, Progressive Business Conferences, Progressive Healthcare Conferences, Project Management Institute, Society of Manufacturing Engineers and Whittington & Associates.
Clients of these organizations for whom training has been conducted include: Aerospace companies, automotive suppliers, calibration and test labs, casino industry, city government, clinical research labs, electronic components, defense contractors, energy research labs, federal government agencies, health care providers, insurance companies, medical device manufacturers, military bases, oil & gas industry equipment providers, pharmaceutical companies, power utilities, retail distribution centers, steel service centers, telecommunications firms and transportation infrastructure.
Musings: My Blog
The use of Zoom, etc. for auditing has certainly taken hold, albeit driven primarily by COVID rather than a desire to improve the audit process. There are several other areas where technology can help, including Analytics, Process Mining, and Text Mining. I've already...
Whether it's investing or self-development, this interview of Chamath Palihapitiya by Barry Rithholtz is worthwhile. You can listen or read here.
Over the past couple of years I've spoken several times on problems with many risk assessments, and also published an article on it (see here). I recently ran into an article from 2005 that discusses similar issues, but especially points out problems with...
It's amazing how I still see/hear complaints about risk-based thinking (RBT) being included in ISO 9001. It always makes me wonder whether or not the individual should even be allowed to call themselves a quality professional. Consider that one of the earliest things...
I'm amazed at the degree to which people (especially politicians) patronize others in order to try to influence them. Whether it's to affect a particular voting group or even a particular country, it's pretty obvious when it's used. And a simple example is how...
Sam Savage has an excellent book by the title "Flaw of Averages" and also does a great talk on it. An example often used is that someone can easily drown in a lake that has an average depth of 4 feet. Of course it may only be a few inches in some places, but 30+...
I recently did a virtual presentation on RCA for the Richmond ASQ section. Luckily they recorded it. Here's a link if you'd like to watch.
A couple years ago I attended a virtual presentation by JD Solomon titled Moving from a Good to a Great Facilitator. One of the best presentations I've seen. Here's a link if you're interested.