We help organizations increase performance through consulting and education in quality management technologies.
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We’ve consulted to Fortune 500 companies, family-owned businesses, nonprofit organizations, and start-ups in the manufacturing, healthcare, education, government
Musings: My Blog
More from ChatGPT
Yes, it can be erroneous at times, but to fear it or not use it for what it's good at makes absolutely no sense. I asked it what an organization might do if they're having "line clearance" errors, and here's what it said: Line clearance is an important process in...
New video added to YouTube page
If you've not checked out my YouTube page in a while, you might want to take a look. Recently added a video on how to deal with delayed responses to corrective action requests. https://www.youtube.com/@dukeokes7499/videos
Even ChatGPT Knows!
Thought it might be interesting to see what ChatGPT might say about potential problems with incentive systems. Here's what it came up with: Case Study: Incentive System for Management Leads to Short-Term Thinking Introduction A manufacturing company, ABC Inc., was...
Critical Thinking – The Most Needed Skill
In many ways the quality profession had just been going along with the program ... focusing on compliance and performance of organizations and their processes. I believe if we want to really have an impact we should shift or add a focus on Critical Thinking. Adopting...
If you didn't happen to see my post on LinkedIn where I submitted a maturity matrix for evaluating the Root Cause Analysis & Corrective Action process you can get it here on my website. I've also added more videos to my YouTube channel, which can make for good...
Podcast on RCA
I was recently interviewed by Jon Taber who hosts a bi-weekly podcast on auditing. Brief but good discussion of root cause analysis. https://podcasts.apple.com/be/podcast/episode-34-root-cause-analysis-duke-okes/id1590407172?i=1000577361463
More RCA Videos
I always enjoy seeing how others approach root cause analysis. Here are links to a couple of videos that are pretty good. https://www.youtube.com/watch?v=D77iE0kSkLc https://www.youtube.com/watch?v=zk7Hg4w1Jsg
Long time, no see!
Yes, it's been several months since I've posted, although that doesn't mean I've not been musing. Just too many things on the plate. However, here's a short collection of thoughts. Webinars: 1) One of the most frustrating things I've experienced in the past couple of...