Following are some resources we’ve either created or recommend. A recommendation means we’ve used them and have been impressed with the results.
Online Root Cause Analysis workshop – Here’s where you’ll find an electronic version of my root cause workshop. It’s excellent when you have a small number of people to
Online Performance Metrics workshop – Here’s where you’ll find an electronic version of my performance metrics workshop. When you don’t need to train a large group, this is a low-cost option, with lots of examples, case studies, and Q&A.
SigmaXL – I was amazed to find that this software allows you to do Monte Carlo simulation. It’s basically a statistics package that runs in Excel, but if you get the DiscoverSim addition, the additional power available is phenomenal for the price.
QI Macros – Allows you to analyze data using a simple set of tools (e.g.,
David Walker Designs – This organization managed the update of my website. Quick, professional and inexpensive. Great job!
APLOMET Checklists – Following are some checklists, forms and other documents I’ve developed over the years as part of working with organizations. Feel free to download and use them to help improve your organization.
Auditor Self Assessment form – Use for QMS auditors. Have them do an occassional self-assessment of their audit skills and develop a plan for improvement.
Project Management Skills Assessment – For evaluating the basic skills of a project manager. It could be used for ongoing development or to provide feedback after completion of a project.
Post Project Audit Form – Useful for assessing a project after it has been completed to determine the degree to which the project met overall objectives and plan and was done in accordance with good project management principles.
Professional Trainer Assessment – Do you have or are you developing or considering hiring a trainer? This evaluation form lets you assess their knowledge and experience relative to training adults.
Facilitation Checklist – If you’re responsible for facilitating groups this list of issues to consider may be quite useful.
Change Management Checklist – If you would like to improve the results of change initiatives in your organization this checklist can help.
SIPOC Form – A fundamental tool for helping people understand process management. It can be used to look at interrelationships between suppliers, processes and customers, as well as the inputs & outputs and related performance measures.
Process Management Maturity Matrix – Want to see how well your organization manages processes? Here’s a maturity matrix developed for just that purpose.
Metrics Worksheet – If you’re developing some metrics this worksheet can help ensure you’ve considered many of the issues necessary for defining, capturing and using the metrics.
Musings: My Blog
First let me state that I am not a medical professional, and have not read all the studies that have been done on whether or not HCQ (+ zinc and azithromycin) are effective in treating COVID. In the limited info I have read I believe it's unlikely to be effective...
You may know that I teach and write on Performance Metrics, and get really frustrated when I see someone use them badly. Here's an example from an article in The Japan Times about the Boeing 787 MAX: "...the FAA completed a risk analysis that found that the...
The need for quality professionals is likely to be less as Industry 4.0 comes more fully to fruition. The digitalization of everything should significantly reduce the opportunities for errors. One thing that will increase is the need for information security ... at...
An analysis of Industry 4.0 reveals that a lot of work, both physical and cognitive, formerly done by humans will be digitized. This means the operations aspect of those processes will be more reliable, but only if the design of the digital systems is very good....
Good risk management involves monitoring leading indicators (known as KRIs, or Key Risk Indicators) that allow an organization to see that something has changed, which means the ability to respond quicker. Obviously someone was asleep at the wheel in many places,...
Since COVID-19 is nearly all you see/hear these days I thought I might as well do my part. Started thinking about how the response to it is related to problems organizations face when trying to do root cause analysis. Here are some thoughts: When a problem occurs...
If your organization screws up so often that you actually advertise that you will (sort of) fix it, you have a serious problem. See Domino's "Delivery Insurance" They're promoting it like it's a great feature (as compared to fixing potholes).
I loved (that's a joke) BMW's comments in this article about the big grille: https://www.autoblog.com/2019/12/17/bmw-defends-big-grille/ I'm thinking that yes, people who buy the vehicles probably are ok with the grille. But what about all the people who DON"T buy a...