Resources

Following are some resources we’ve either created or recommend.  A recommendation means we’ve used them and have been impressed with the results.

Online Root Cause Analysis workshop – Here’s where you’ll find an electronic version of my root cause workshop.  It’s excellent when you have a small number of people to train, or are trying to earn some continuing education credits for recertification. The course is very highly rated compared to other e-courses.

Online Performance Metrics workshop – Here’s where you’ll find an electronic version of my performance metrics workshop.  When you don’t need to train a large group, this is a low-cost option, with lots of examples, case studies, and Q&A.

SigmaXL – I was amazed to find that this software allows you to do Monte Carlo simulation.  It’s basically a statistics package that runs in Excel, but if you get the DiscoverSim addition, the additional power available is phenomenal for the price.

QI Macros – Allows you to analyze data using a simple set of tools (e.g., paretos, run charts, histograms, control charts). All you do is put your data in MSExcel, and this set of macros will allow you to analyze it very quickly without having to learn a whole new application.

David Walker Designs – This organization managed the update of my website.  Quick, professional and inexpensive.  Great job!

APLOMET Checklists – Following are some checklists, forms and other documents I’ve developed over the years as part of working with organizations.  Feel free to download and use them to help improve your organization.

Auditor Self Assessment form – Use for QMS auditors.  Have them do an occassional self-assessment of their audit skills and develop a plan for improvement.

Project Management Skills Assessment – For evaluating the basic skills of a project manager.  It could be used for ongoing development or to provide feedback after completion of a project.

Post Project Audit Form – Useful for assessing a project after it has been completed to determine the degree to which the project met overall objectives and plan and was done in accordance with good project management principles.

Professional Trainer Assessment – Do you have or are you developing or considering hiring a trainer?  This evaluation form lets you assess their knowledge and experience relative to training adults.

Facilitation Checklist – If you’re responsible for facilitating groups this list of issues to consider may be quite useful.

Change Management Checklist – If you would like to improve the results of change initiatives in your organization this checklist can help.

SIPOC Form – A fundamental tool for helping people understand process management.  It can be used to look at interrelationships between suppliers, processes and customers, as well as the inputs & outputs and related performance measures.

Process Management Maturity Matrix – Want to see how well your organization manages processes?  Here’s a maturity matrix developed for just that purpose.

Metrics Worksheet – If you’re developing some metrics this worksheet can help ensure you’ve considered many of the issues necessary for defining, capturing and using the metrics.

Musings: My Blog

A Process for Lack of Quality

If your organization screws up so often that you actually advertise that you will (sort of) fix it, you have a serious problem. See Domino's "Delivery Insurance"  They're promoting it like it's a great feature (as compared to fixing potholes).

Who Else Should They Listen To???

I loved (that's a joke) BMW's comments in this article about the big grille: https://www.autoblog.com/2019/12/17/bmw-defends-big-grille/ I'm thinking that yes, people who buy the vehicles probably are ok with the grille.  But what about all the people who DON"T buy a...

Great Keynote by Human Error Guru

Sidney Dekker is thought of as one of the top gurus relative to human error.  Here's a worthwhile video of one of his presentations.  Although it's safety-focused, it's just as applicable to quality errors. https://www.youtube.com/watch?v=4E-YN6hD1WU

(Trying to) Understand Human Behavior

Here's a lecture that provides a great view of why human behavior is so complex: https://www.youtube.com/watch?v=2bnSY4L3V8s Unfortunately he doesn't take it further with recommendations on how to move people from the Us to the Them view.

Normality in SPC

I've never been one to worry too much about normality of data.  Here's a tremendous article explaining why it isn't particularly important for control charts. https://www.qualitydigest.com/inside/statistics-column/normality-myth-090819.html

Interesting Perspective on Risk-Based Auditing

Although likely intended for financial auditors, a lot of the advice is also relevant for quality auditors. https://internalaudit360.com/conducting-risk-assessments-the-total-quality-auditing-way/

Articles on Analytics for Auditors

I've done webinars and written articles on how analytics could be used by quality auditors.  Here are a couple of good articles giving more detail, albeit related to financial or IT audits.  However, the concepts and techniques are applicable in any field where there...

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