Following are some resources we’ve either created or recommend. A recommendation means we’ve used them and have been impressed with the results.
Online Root Cause Analysis workshop – Here’s where you’ll find an electronic version of my root cause workshop. It’s excellent when you have a small number of people to
Online Performance Metrics workshop – Here’s where you’ll find an electronic version of my performance metrics workshop. When you don’t need to train a large group, this is a low-cost option, with lots of examples, case studies, and Q&A.
SigmaXL – I was amazed to find that this software allows you to do Monte Carlo simulation. It’s basically a statistics package that runs in Excel, but if you get the DiscoverSim addition, the additional power available is phenomenal for the price.
QI Macros – Allows you to analyze data using a simple set of tools (e.g.,
David Walker Designs – This organization managed the update of my website. Quick, professional and inexpensive. Great job!
APLOMET Checklists – Following are some checklists, forms and other documents I’ve developed over the years as part of working with organizations. Feel free to download and use them to help improve your organization.
Auditor Self Assessment form – Use for QMS auditors. Have them do an occassional self-assessment of their audit skills and develop a plan for improvement.
Project Management Skills Assessment – For evaluating the basic skills of a project manager. It could be used for ongoing development or to provide feedback after completion of a project.
Post Project Audit Form – Useful for assessing a project after it has been completed to determine the degree to which the project met overall objectives and plan and was done in accordance with good project management principles.
Professional Trainer Assessment – Do you have or are you developing or considering hiring a trainer? This evaluation form lets you assess their knowledge and experience relative to training adults.
Facilitation Checklist – If you’re responsible for facilitating groups this list of issues to consider may be quite useful.
Change Management Checklist – If you would like to improve the results of change initiatives in your organization this checklist can help.
SIPOC Form – A fundamental tool for helping people understand process management. It can be used to look at interrelationships between suppliers, processes and customers, as well as the inputs & outputs and related performance measures.
Process Management Maturity Matrix – Want to see how well your organization manages processes? Here’s a maturity matrix developed for just that purpose.
Metrics Worksheet – If you’re developing some metrics this worksheet can help ensure you’ve considered many of the issues necessary for defining, capturing and using the metrics.
Musings: My Blog
Training with Air Force on Risk Based Quality Audits went great, and as I experienced with the USPS, they are far ahead of many industries in already applying the concepts. Of course, being in Vegas didn't hurt, nor did the opportunity to drive a Nissan GT-R at 137...
If your organization consistently does follow-up audits related to findings of previous audits you might find this article by the president of the Institute of Internal Auditors useful to peruse.
Well it's good to see Gartner admit that the GRC market was a bust ... basically just selling software for managing lists of 1) regulations, etc. organizations must comply with, 2) risks associated with not effectively meeting them them, and 3) controls for managing...
I was in touch with a colleague recently who retired about 3 years ago. Asked him how he was liking it, and his reply was that his focus on self-improvement during that time was way better than any accomplishments he'd had in his career in the auto industry. That's...
Purchased some HP laser printer cartridges from Office Depot a week or so ago, which I've done several dozen times over many years. Got an email asking how the purchase/delivery process had gone. Ok, maybe a little value. But today I got an email asking me to rate...
"The 737 MAX was certified in accordance with the identical FAA requirements and processes that have governed certification of all previous new airplanes and derivatives," Boeing said.
Unreal (although perhaps premature, since all the info isn't out). The 787 Max was a bad design. Placement of the engines on the wings was different, which causes the plane to want to go into a loop when accelerating. So to compensate they added software to offset...
Just completed some work with US Postal Service, and boy was I impressed. They are way ahead of most commercial industry in the digital transformation. And it helped me realize how much work it takes for them to execute their mission as well as they do, day after...
I did a webinar yesterday titled Critical Issues with Risk Assessment and Risk Management. Then today I watched a webinar offered by the FAIR Institute. Seemed like an echo! Here's the link to the free one from Open FAIR ... worth your time if you are serious about...
The first edition was published in 2008, so I was really looking forward to adding what I've learned since then. The 2nd edition is now posted on the ASQ Quality Press website, so should be available for ordering. Here's a summary of the changes: Root Cause...