Following are some resources we’ve either created or recommend. A recommendation means we’ve used them and have been impressed with the results.
Our YouTube channel – A few of my webinar/speaking engagements have been recorded and are available on this page. Come back as we add more.
Online Root Cause Analysis workshop- Here’s where you’ll find an electronic version of my root cause workshop. It’s excellent when you have a small number of people to
Online Performance Metrics workshop – Here’s where you’ll find an electronic version of my performance metrics workshop. When you don’t need to train a large group, this is a low-cost option, with lots of examples, case studies, and Q&A.
SigmaXL – I was amazed to find that this software allows you to do Monte Carlo simulation. It’s basically a statistics package that runs in Excel, but if you get the DiscoverSim addition, the additional power available is phenomenal for the price.
QI Macros – Allows you to analyze data using a simple set of tools (e.g.,
David Walker Designs – This organization managed the update of my website. Quick, professional and inexpensive. Great job!
APLOMET Checklists – Following are some checklists, forms and other documents I’ve developed over the years as part of working with organizations. Feel free to download and use them to help improve your organization.
SIPOC Form – A fundamental tool for helping people understand process management. It can be used to look at interrelationships between suppliers, processes and customers, as well as the inputs & outputs and related performance measures.
Process Management Maturity Matrix – Want to see how well your organization manages processes? Here’s a maturity matrix developed for just that purpose.
Metrics Worksheet – If you’re developing some metrics this worksheet can help ensure you’ve considered many of the issues necessary for defining, capturing and using the metrics.
Musings: My Blog
I was recently interviewed by Jon Taber who hosts a bi-weekly podcast on auditing. Brief but good discussion of root cause analysis. https://podcasts.apple.com/be/podcast/episode-34-root-cause-analysis-duke-okes/id1590407172?i=1000577361463
I always enjoy seeing how others approach root cause analysis. Here are links to a couple of videos that are pretty good. https://www.youtube.com/watch?v=D77iE0kSkLc https://www.youtube.com/watch?v=zk7Hg4w1Jsg
Yes, it's been several months since I've posted, although that doesn't mean I've not been musing. Just too many things on the plate. However, here's a short collection of thoughts. Webinars: 1) One of the most frustrating things I've experienced in the past couple of...
The use of Zoom, etc. for auditing has certainly taken hold, albeit driven primarily by COVID rather than a desire to improve the audit process. There are several other areas where technology can help, including Analytics, Process Mining, and Text Mining. I've already...
Whether it's investing or self-development, this interview of Chamath Palihapitiya by Barry Rithholtz is worthwhile. You can listen or read here.
Over the past couple of years I've spoken several times on problems with many risk assessments, and also published an article on it (see here). I recently ran into an article from 2005 that discusses similar issues, but especially points out problems with...
It's amazing how I still see/hear complaints about risk-based thinking (RBT) being included in ISO 9001. It always makes me wonder whether or not the individual should even be allowed to call themselves a quality professional. Consider that one of the earliest things...
I'm amazed at the degree to which people (especially politicians) patronize others in order to try to influence them. Whether it's to affect a particular voting group or even a particular country, it's pretty obvious when it's used. And a simple example is how...