Duke is a knowledge architect specializing in quality management. He has been in private practice since 1985 working with organizations in the U.S., Aruba, Bermuda, Canada, England, India, Jamaica, Mexico, Netherlands, South Korea
Duke holds undergraduate degrees in technology and business, a masters degree in adult education, and has completed doctoral coursework in applied management and decision sciences. He has served as an adjunct university faculty member teaching statistics and management research. He is also a graduate of the international program in the Gestalt approach to organization and system development.
During his career he has held certifications as an electronics technician (ICET), quality technician, quality engineer, quality auditor and quality manager (ASQ) and management consultant (IMC). In 1998 he was elected Fellow of the American Society for Quality. He has taught review courses for ASQ’s CMQ/OE, CQA, CQT
He is the author of three books, Root Cause Analysis: The Core of Problem Solving and Corrective Action (2nd ed.), Performance Metrics: The Levers for Process Management, and Musings on Internal Quality Audits: Having a Greater Impact, and was co-editor of The Certified Quality Manager Handbook (2nd ed.). He has written numerous articles for publications such as Quality Progress, Quality Magazine, Quality World, Business Improvement Journal, APICS-The Performance Advantage, Manufacturing Engineering, The Auditor, and Quality Management Forum.
He is a frequent speaker for professional and trade audiences at the local, regional, national and international levels. He conducts public seminars for a variety of professional societies, training organizations
Duke’s LinkedIn Profile
See a video of Duke in action as well as some client testimonials.
Duke in the news:
Musings: My Blog
I've shifted more of my time to reading fiction this year. Here are my Top 3 Recommendations: Snow Crash, by Neal Stephenson Burn-In, by Peter Singer and August Cole Borrowed Time, by John Nolte
The program was put on hiatus for a year or so in order to do a review. Information regarding the future is summarized in this post. Key issues/changes include: Recognize role models of resilience and long term success The evaluation process will focus more on...
I recently attended a great webinar by a guru on Visual Inspection. Here's the video And here's a link to his book on the topic.
My 2013 book on Performance Metrics sold well for a while, but the publisher decided to put it out to pasture last year. So I'm making the PDF version available for free. Just download it here.
Blaise Pascal's (1623-1662) famous quote: “All of humanity's problems stem from man's inability to sit quietly in a room alone.” We need to add, "without a TV, computer or smartphone." It's amazing what the mind can do when it has time to work alone, without all the...
Yes, it can be erroneous at times, but to fear it or not use it for what it's good at makes absolutely no sense. I asked it what an organization might do if they're having "line clearance" errors, and here's what it said: Line clearance is an important process in...