About Duke

theDuke is a knowledge architect specializing in quality management. He has been in private practice since 1985 working with organizations in the U.S., Aruba, Bermuda, Canada, England, India, Jamaica, Mexico, Netherlands, South Korea and Wales. He was formerly a quality professional in TRW’s automotive sector.

During his career he has held certifications as an electronics technician, quality technician, quality engineer, quality auditor, quality manager and management consultant.  In 1998 he was elected Fellow of the American Society for Quality.  He has taught review courses for ASQ’s CMQ/OE, CQA, CQT and CQIA certifications, and was a national instructor for ASQ for two decades teaching the Certified Quality Manager Refresher, Root Cause Analysis and Performance Metrics..

Duke holds undergraduate degrees in technology and business, a masters degree in adult education, and has completed doctoral coursework in applied management and decision sciences. He has served as an adjunct university faculty member teaching statistics and management research. He is also a graduate of the international program in the Gestalt approach to organization and system development.

He is the author of three books, Root Cause Analysis: The Core of Problem Solving and Corrective Action (2nd ed.), Performance Metrics: The Levers for Process Management, and Musings on Internal Quality Audits: Having a Greater Impact, and was co-editor of The Certified Quality Manager Handbook (2nd ed.). He has written numerous articles for publications such as Quality Progress, Quality Magazine, Quality World, Business Improvement Journal, APICS-The Performance Advantage, Manufacturing Engineering, The Auditor, and Quality Management Forum.

He is a frequent speaker for professional and trade audiences at the local, regional, national and international levels. He conducts public seminars for a variety of professional societies, training organizations and universities, and has served as a examiner for the Tennessee Performance Excellence award. He has also worked as a volunteer SCORE counselor to small business.

Duke’s LinkedIn Profile

See a video of Duke in action as well as some client testimonials.

Duke in the news:

Anniversary of 26/11 Mumbia India

Alumni Award

Book signing at 2010 ASQ World Conference

Interview on Quality, Reliability and Organizational Change

A podcast on Leadership

A podcast on Root Cause Analysis

 

Musings: My Blog

Podcast on RCA

I was recently interviewed by Jon Taber who hosts a bi-weekly podcast on auditing.  Brief but good discussion of root cause analysis. https://podcasts.apple.com/be/podcast/episode-34-root-cause-analysis-duke-okes/id1590407172?i=1000577361463

More RCA Videos

I always enjoy seeing how others approach root cause analysis.  Here are links to a couple of videos that are pretty good. https://www.youtube.com/watch?v=D77iE0kSkLc   https://www.youtube.com/watch?v=zk7Hg4w1Jsg

Long time, no see!

Yes, it's been several months since I've posted, although that doesn't mean I've not been musing.  Just too many things on the plate. However, here's a short collection of thoughts. Webinars: 1) One of the most frustrating things I've experienced in the past couple of...

Technology and Auditing

The use of Zoom, etc. for auditing has certainly taken hold, albeit driven primarily by COVID rather than a desire to improve the audit process. There are several other areas where technology can help, including Analytics, Process Mining, and Text Mining. I've already...

Some Wisdom Here

Whether it's investing or self-development, this interview of Chamath Palihapitiya by Barry Rithholtz is worthwhile.  You can listen or read here.

Good Article on Risk Management

Over the past couple of years I've spoken several times on problems with many risk assessments, and also published an article on it (see here). I recently ran into an article from 2005 that discusses similar issues, but especially points out problems with...

Should They be in Quality Profession

It's amazing how I still see/hear complaints about risk-based thinking (RBT) being included in ISO 9001.  It always makes me wonder whether or not the individual should even be allowed to call themselves a quality professional. Consider that one of the earliest things...

Patronizing is Not an Appropriate Change Agent Technique

I'm amazed at the degree to which people (especially politicians) patronize others in order to try to influence them.  Whether it's to affect a particular voting group or even a particular country, it's pretty obvious when it's used.  And a simple example is how...

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