About Duke

Duke is a knowledge architect specializing in quality management. He has been in private practice since 1985 working with organizations in the U.S., Aruba, Bermuda, Canada, England, India, Jamaica, Mexico, Netherlands, South Korea and Wales. He was formerly a quality professional in TRW’s automotive sector.

He has been elected Fellow of the American Society for Quality and is certified by ASQ as a manager of quality/organizational excellence, quality engineer and quality auditor.  He has taught review courses for ASQ’s CMQ/OE, CQA, CQT and CQIA certifications, and is the developer and primary instructor for the Root Cause Analysis and Measuring Organizational/Process Performance courses offered by ASQ’s Learning Institute.

Duke holds undergraduate degrees in technology and business, a masters degree in adult education, and has completed doctoral coursework in applied management and decision sciences. He has served as an adjunct university faculty member teaching statistics and management research. He is also a graduate of the international program in the Gestalt approach to organization and system development.

He is the author of three books, Root Cause Analysis: The Core of Problem Solving and Corrective Action and Performance Metrics: The Levers for Process Management, and Musings on Internal Quality Audits: Having a Greater Impact, co-editor of The Certified Quality Manager Handbook (2nd ed.), and has written numerous articles for publications such as Quality Progress, Quality World, Business Improvement Journal, APICS-The Performance Advantage, Manufacturing Engineering, The Auditor, and Quality Management Forum.

He is a frequent speaker for professional and trade audiences at the local, regional, national and international levels, including AEM, AISC, APICS, ASQ, ASTD, AITP, AOQ, IIA, IIE, IMA, ISM, NAHQ, NAPM, NCSLI, PMI, SHRM and SME. He conducts public seminars for a variety of professional societies, training organizations and universities, and has served as a examiner for the Tennessee Performance Excellence award. He has also worked as a volunteer SCORE counselor to small business.

Duke’s LinkedIn Profile

See a video of Duke in action as well as some client testimonials.

Duke in the news:

Anniversary of 26/11 Mumbia India

Alumni Award

Book signing at 2010 ASQ World Conference

Interview on Quality, Reliability and Organizational Change

A podcast on Leadership

Musings: My Blog

Good Article on Analytics for Internal Auditing

As you may (or may not) know I've been speaking on the use of analytics by quality auditors for some time now.  Usually find that people are interested in the concept and potential value, but don't know how many of them have tried it. Recently ran into an article that...

More Useful Thoughts about Auditing

I've found Norman Marks an excellent provider of thoughts about auditing.  Here's a link to one on Lazy Auditors. Although not always directly relevant for quality audits, just thinking about each issue should be worthwhile.

Evaluating Your Internal Audit Process

The Institute of Internal Auditors recently released their 2021 Internal Audit Assessment Tool (for Audit Committees).  The audit committee is a committee overseeing and reporting to the Board of Directors on complaince, risk and governance issues. As I was reading...

How Happy are Your Employees to Come to Work?

Ever seen a dog at work?  For example, I was watching one searching bags for drugs in an airport.  They are totally committed and love it. Question: How many people are that happy at their work?  What does it say about mission, culture, etc?

Quality Entertainment

Given the COVID shutdowns I've not traveled any this year, and the time at home gave wife and me the opportunity to binge watch some TV series we'd not seen before (and in many cases hadn't even hear of).  Most involve spies, detectives, and/or science fiction, Here's...

Qualitative vs. Quantitative Risk Assessment

For some time I (and many others) have been writing and speaking on how common widely used risk assessment methods actually introduce risk rather than help reduce it. Here's a great talk by Doug Hubbard on the topic:...

Irrationality

First let me state that I am not a medical professional, and have not read all the studies that have been done on whether or not HCQ (+ zinc and azithromycin) are effective in treating COVID.  In the limited info I have read I believe it's unlikely to be effective...

Really Bad Comparison!

You may know that I teach and write on Performance Metrics, and get really frustrated when I see someone use them badly.  Here's an example from an article in The Japan Times about the Boeing 787 MAX: "...the FAA completed a risk analysis that found that the...

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