Duke is a knowledge architect specializing in quality management. He has been in private practice since 1985 working with organizations in the U.S., Aruba, Bermuda, Canada, England, India, Jamaica, Mexico, Netherlands, South Korea
Duke holds undergraduate degrees in technology and business, a masters degree in adult education, and has completed doctoral coursework in applied management and decision sciences. He has served as an adjunct university faculty member teaching statistics and management research. He is also a graduate of the international program in the Gestalt approach to organization and system development.
During his career he has held certifications as an electronics technician (ICET), quality technician, quality engineer, quality auditor and quality manager (ASQ) and management consultant (IMC). In 1998 he was elected Fellow of the American Society for Quality. He has taught review courses for ASQ’s CMQ/OE, CQA, CQT
He is the author of three books, Root Cause Analysis: The Core of Problem Solving and Corrective Action (2nd ed.), Performance Metrics: The Levers for Process Management, and Musings on Internal Quality Audits: Having a Greater Impact, and was co-editor of The Certified Quality Manager Handbook (2nd ed.). He has written numerous articles for publications such as Quality Progress, Quality Magazine, Quality World, Business Improvement Journal, APICS-The Performance Advantage, Manufacturing Engineering, The Auditor, and Quality Management Forum.
He is a frequent speaker for professional and trade audiences at the local, regional, national and international levels. He conducts public seminars for a variety of professional societies, training organizations
Duke’s LinkedIn Profile
See a video of Duke in action as well as some client testimonials.
Duke in the news:
Musings: My Blog
In many ways the quality profession had just been going along with the program ... focusing on compliance and performance of organizations and their processes. I believe if we want to really have an impact we should shift or add a focus on Critical Thinking. Adopting...
If you didn't happen to see my post on LinkedIn where I submitted a maturity matrix for evaluating the Root Cause Analysis & Corrective Action process you can get it here on my website. I've also added more videos to my YouTube channel, which can make for good...
I was recently interviewed by Jon Taber who hosts a bi-weekly podcast on auditing. Brief but good discussion of root cause analysis. https://podcasts.apple.com/be/podcast/episode-34-root-cause-analysis-duke-okes/id1590407172?i=1000577361463
I always enjoy seeing how others approach root cause analysis. Here are links to a couple of videos that are pretty good. https://www.youtube.com/watch?v=D77iE0kSkLc https://www.youtube.com/watch?v=zk7Hg4w1Jsg
Yes, it's been several months since I've posted, although that doesn't mean I've not been musing. Just too many things on the plate. However, here's a short collection of thoughts. Webinars: 1) One of the most frustrating things I've experienced in the past couple of...
The use of Zoom, etc. for auditing has certainly taken hold, albeit driven primarily by COVID rather than a desire to improve the audit process. There are several other areas where technology can help, including Analytics, Process Mining, and Text Mining. I've already...
Whether it's investing or self-development, this interview of Chamath Palihapitiya by Barry Rithholtz is worthwhile. You can listen or read here.
Over the past couple of years I've spoken several times on problems with many risk assessments, and also published an article on it (see here). I recently ran into an article from 2005 that discusses similar issues, but especially points out problems with...