More Useful Thoughts about Auditing

I’ve found Norman Marks an excellent provider of thoughts about auditing.  Here’s a link to one on Lazy Auditors. Although not always directly relevant for quality audits, just thinking about each issue should be worthwhile.

Evaluating Your Internal Audit Process

The Institute of Internal Auditors recently released their 2021 Internal Audit Assessment Tool (for Audit Committees).  The audit committee is a committee overseeing and reporting to the Board of Directors on complaince, risk and governance issues. As I was reading...

How Happy are Your Employees to Come to Work?

Ever seen a dog at work?  For example, I was watching one searching bags for drugs in an airport.  They are totally committed and love it. Question: How many people are that happy at their work?  What does it say about mission, culture, etc?

Quality Entertainment

Given the COVID shutdowns I’ve not traveled any this year, and the time at home gave wife and me the opportunity to binge watch some TV series we’d not seen before (and in many cases hadn’t even hear of).  Most involve spies, detectives, and/or...

Qualitative vs. Quantitative Risk Assessment

For some time I (and many others) have been writing and speaking on how common widely used risk assessment methods actually introduce risk rather than help reduce it. Here’s a great talk by Doug Hubbard on the topic:...

Irrationality

First let me state that I am not a medical professional, and have not read all the studies that have been done on whether or not HCQ (+ zinc and azithromycin) are effective in treating COVID.  In the limited info I have read I believe it’s unlikely to be...

Really Bad Comparison!

You may know that I teach and write on Performance Metrics, and get really frustrated when I see someone use them badly.  Here’s an example from an article in The Japan Times about the Boeing 787 MAX: “…the FAA completed a risk analysis that found...

Quality Professionals and Industry 4.0

The need for quality professionals is likely to be less as Industry 4.0 comes more fully to fruition.  The digitalization of everything should significantly reduce the opportunities for errors. One thing that will increase is the need for information security …...

Design Quality

An analysis of Industry 4.0 reveals that a lot of work, both physical and cognitive, formerly done by humans will be digitized.  This means the operations aspect of those processes will be more reliable, but only if the design of the digital systems is very good....

More Risk Management Lessons (the hard way) from COVID-19

Good risk management involves monitoring leading indicators (known as KRIs, or Key Risk Indicators) that allow an organization to see that something has changed, which means the ability to respond quicker.  Obviously someone was asleep at the wheel in many places,...