Voting on causes?

One of the things I emphasize in my root cause analysis training is that decisions must be based on facts, not opinions.  So you can imagine the laugh I got when I saw this on the Atlanta Journal Constitution website today relative to the disappearance of the...

Learning from Others

As I’ve been saying for several years now, the healthcare industry is one that should place high priority on process benchmarking.  Since all are dealing with the same raw material (the human body), what one organization does is very relevant to others....