(Horrible) Customer Experience

So a few weeks ago I was notified by my computer that it was being checked for an upcoming OS upgrade.  So when I was later notified that it was available, I told it to go ahead. What MicroSoft didn’t tell me is that the new OS version was not compatible...

My Latest Book

ASQ Quality Press has posted information on my latest book here.  The title is "Musings on Internal Quality Audits: Having a Greater Impact." I’ve not yet seen a hardcopy, but understand it will be available approximately June 12.  Hoping...