Really Bad Comparison!

You may know that I teach and write on Performance Metrics, and get really frustrated when I see someone use them badly.  Here’s an example from an article in The Japan Times about the Boeing 787 MAX: “…the FAA completed a risk analysis that found...

Quality Professionals and Industry 4.0

The need for quality professionals is likely to be less as Industry 4.0 comes more fully to fruition.  The digitalization of everything should significantly reduce the opportunities for errors. One thing that will increase is the need for information security …...

Design Quality

An analysis of Industry 4.0 reveals that a lot of work, both physical and cognitive, formerly done by humans will be digitized.  This means the operations aspect of those processes will be more reliable, but only if the design of the digital systems is very good....

More Risk Management Lessons (the hard way) from COVID-19

Good risk management involves monitoring leading indicators (known as KRIs, or Key Risk Indicators) that allow an organization to see that something has changed, which means the ability to respond quicker.  Obviously someone was asleep at the wheel in many places,...

Coronavirus and Root Cause Analysis

Since COVID-19 is nearly all you see/hear these days I thought I might as well do my part.  Started thinking about how the response to it is related to problems organizations face when trying to do root cause analysis.  Here are some thoughts: When a problem occurs...