Good Webinar on Poor Risk Assessment Practices

I did a webinar yesterday titled Critical Issues with Risk Assessment and Risk Management.  Then today I watched a webinar offered by the FAIR Institute.  Seemed like an echo!  Here’s the link to the free one from Open FAIR … worth your time if you are...

Second Edition of RCA Book Now Available

The first edition was published in 2008, so I was really looking forward to adding what I’ve learned since then.  The 2nd edition is now posted on the ASQ Quality Press website, so should be available for ordering.  Here’s a summary of the changes: Root...

Bad Quality Trend

I’m amazed at how frequently things go wrong.  In my recent experiences 80% of the time.  Here are some details: – Failure – Had new garage door installed.  Tech shorted out a wire to my alarm system which took out the phone line for 3...