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Root Cause Analysis
Many organizations have recurring problems that their corrective action process does not effectively address. The cause is often
We’ve conducted this course more than 500 times in the past eighteen years. One company reduced the number of paperwork errors by more than 90% within two weeks; other projects have had a bottom line impact of $100k-$500k. The course is relevant for dealing with customer complaints, equipment or product failures, audit findings, and many other
This course is available via virtual delivery (contact us via the Contact page) and also an e-learning version of the course (go to the Resources page). Many participants have indicated this is the best course they ever attended!
Process Performance Metrics
Organizations often have difficulty maintaining a consistent focus on strategic priorities. One mechanism for accomplishing this is the use of process performance metrics aligned to strategic objectives deployed throughout the organization. This workshop provides a structured approach for selecting, defining, reporting and managing metrics that allow everyone in the organization to effectively manage and improve processes for which they are responsible. A course participant from a service organization quickly learned the value of process thinking when trying to identify metrics.
This course is available in a virtual version (Contact us) and an elearning version of the course is available on the Resources page.
Risk management has gotten much greater attention since the turn of the century. Many quality management standards now require risk management or at least risk-based thinking (RBT), which means that organizations need to have a framework for understanding the steps involved in identifying, assessing, treating and monitoring risks to achieving business/quality objectives.
We have created a 1-day workshop focused on understanding the RBT requirements within ISO 9001, which also includes discussion of risk-focused standards such as ISO 31000 & 31010, as well as the COSO ERM framework. The course then provides attendees with a comprehensive view of the risk management landscape, allowing them to decide what level of depth makes sense for their organizational context.
Risk-Based Quality Auditing
With the introduction of risk-based thinking in ISO 9001:2015, and more in-depth risk management requirements in other quality management system requirements (e.g., AS 9100, IATF 16949, ISO 13485), it is important for quality audit programs to take on a risk perspective. This means both proactive and reactive risk-based audit planning and execution using both qualitative and quantitative methods to help prioritize audit activities. This 1-day course presents multiple options for integrating
Problem Solution Generation
Organizations and individuals are always trying to solve analytical and/or creative problems. Far too often the process of brainstorming is relied on as the primary method to help identify potential solutions. However, there are more powerful options available that are more rigorous and typically generate a greater number of possibilities that are likely to be more potent and reliable. These
Process Management
The foundation of success for every organization is
It is also critical in today’s environment to integrate process management with IT and
Guest Speaker/Webinar Presenter
Management retreats, professional conferences, and many other groups
- Critical Issues in Common Risk Assessment Methods
- Risk Ranking Audit Nonconformities
- Dealing with “Can’t Find Root Cause” Situations
- Comparing 8D, A3 and 5Ys Problem Solving
- Why You Should Use ISO 19011
- Would a Bowtie Make Your Risk Assessment More Presentable?
- Dealing with Delayed Responses to Corrective Action Requests
- Using Analytics to Plan Internal Quality Audits
- Risk-Based Quality Audits
- Problem Solution Generation Options
- Maximizing the Yield and Minimizing the Damage from Performance Metrics
- e-QM: Quality Management in a Digital World
- Barriers to Effective Root Cause Analysis
- Complex Adaptive Systems and Quality Management: Are They Compatible?
- Critical Thinking: A Fundamental Requirement for 21st Century Organizations
See our YouTube page for recorded versions of some of these topics.
Musings: My Blog
Improving Visual Inspection
I recently attended a great webinar by a guru on Visual Inspection. Here's the video And here's a link to his book on the topic.
A Very Pragmatic View of RCA
https://www.youtube.com/watch?v=akk2GJANtR0
Good Presentation on AI/ChatGPT, without Hype!
https://www.youtube.com/watch?v=ge6h3TmT3_g
Free Book on Performance Metrics
My 2013 book on Performance Metrics sold well for a while, but the publisher decided to put it out to pasture last year. So I'm making the PDF version available for free. Just download it here.
Update to Pascal’s Quote
Blaise Pascal's (1623-1662) famous quote: “All of humanity's problems stem from man's inability to sit quietly in a room alone.” We need to add, "without a TV, computer or smartphone." It's amazing what the mind can do when it has time to work alone, without all the...
More from ChatGPT
Yes, it can be erroneous at times, but to fear it or not use it for what it's good at makes absolutely no sense. I asked it what an organization might do if they're having "line clearance" errors, and here's what it said: Line clearance is an important process in...
Even ChatGPT Knows!
Thought it might be interesting to see what ChatGPT might say about potential problems with incentive systems. Here's what it came up with: Case Study: Incentive System for Management Leads to Short-Term Thinking Introduction A manufacturing company, ABC Inc., was...
Critical Thinking – The Most Needed Skill
In many ways the quality profession had just been going along with the program ... focusing on compliance and performance of organizations and their processes. I believe if we want to really have an impact we should shift or add a focus on Critical Thinking. Adopting...
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