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Root Cause Analysis
Many organizations have recurring problems that their corrective action process does not effectively address. The cause is often
We’ve conducted this course more than 500 times in the past eighteen years. One company reduced the number of paperwork errors by more than 90% within two weeks; other projects have had a bottom line impact of $100k-$500k. The course is relevant for dealing with customer complaints, equipment or product failures, audit findings, and many other
This course is available via virtual delivery (contact us via the Contact page) and also an e-learning version of the course (go to the Resources page). Many participants have indicated this is the best course they ever attended!
Process Performance Metrics
Organizations often have difficulty maintaining a consistent focus on strategic priorities. One mechanism for accomplishing this is the use of process performance metrics aligned to strategic objectives deployed throughout the organization. This workshop provides a structured approach for selecting, defining, reporting and managing metrics that allow everyone in the organization to effectively manage and improve processes for which they are responsible. A course participant from a service organization quickly learned the value of process thinking when trying to identify metrics.
This course is available in a virtual version (Contact us) and an elearning version of the course is available on the Resources page.
Risk management has gotten much greater attention since the turn of the century. Many quality management standards now require risk management or at least risk-based thinking (RBT), which means that organizations need to have a framework for understanding the steps involved in identifying, assessing, treating and monitoring risks to achieving business/quality objectives.
We have created a 1-day workshop focused on understanding the RBT requirements within ISO 9001, which also includes discussion of risk-focused standards such as ISO 31000 & 31010, as well as the COSO ERM framework. The course then provides attendees with a comprehensive view of the risk management landscape, allowing them to decide what level of depth makes sense for their organizational context.
Risk-Based Quality Auditing
With the introduction of risk-based thinking in ISO 9001:2015, and more in-depth risk management requirements in other quality management system requirements (e.g., AS 9100, IATF 16949, ISO 13485), it is important for quality audit programs to take on a risk perspective. This means both proactive and reactive risk-based audit planning and execution using both qualitative and quantitative methods to help prioritize audit activities. This 1-day course presents multiple options for integrating
Problem Solution Generation
Organizations and individuals are always trying to solve analytical and/or creative problems. Far too often the process of brainstorming is relied on as the primary method to help identify potential solutions. However, there are more powerful options available that are more rigorous and typically generate a greater number of possibilities that are likely to be more potent and reliable. These
Process Management
The foundation of success for every organization is
It is also critical in today’s environment to integrate process management with IT and
Guest Speaker/Webinar Presenter
Management retreats, professional conferences, and many other groups
- Critical Issues in Common Risk Assessment Methods
- Risk Ranking Audit Nonconformities
- Dealing with “Can’t Find Root Cause” Situations
- Comparing 8D, A3 and 5Ys Problem Solving
- Why You Should Use ISO 19011
- Would a Bowtie Make Your Risk Assessment More Presentable?
- Dealing with Delayed Responses to Corrective Action Requests
- Using Analytics to Plan Internal Quality Audits
- Risk-Based Quality Audits
- Problem Solution Generation Options
- Maximizing the Yield and Minimizing the Damage from Performance Metrics
- e-QM: Quality Management in a Digital World
- Barriers to Effective Root Cause Analysis
- Complex Adaptive Systems and Quality Management: Are They Compatible?
- Critical Thinking: A Fundamental Requirement for 21st Century Organizations
See our YouTube page for recorded versions of some of these topics.
Musings: My Blog
Some Wisdom Here
Whether it's investing or self-development, this interview of Chamath Palihapitiya by Barry Rithholtz is worthwhile. You can listen or read here.
Good Article on Risk Management
Over the past couple of years I've spoken several times on problems with many risk assessments, and also published an article on it (see here). I recently ran into an article from 2005 that discusses similar issues, but especially points out problems with...
Should They be in Quality Profession
It's amazing how I still see/hear complaints about risk-based thinking (RBT) being included in ISO 9001. It always makes me wonder whether or not the individual should even be allowed to call themselves a quality professional. Consider that one of the earliest things...
Patronizing is Not an Appropriate Change Agent Technique
I'm amazed at the degree to which people (especially politicians) patronize others in order to try to influence them. Whether it's to affect a particular voting group or even a particular country, it's pretty obvious when it's used. And a simple example is how...
Another Flaw of Averages
Sam Savage has an excellent book by the title "Flaw of Averages" and also does a great talk on it. An example often used is that someone can easily drown in a lake that has an average depth of 4 feet. Of course it may only be a few inches in some places, but 30+...
A Presentation on Root Cause Analysis
I recently did a virtual presentation on RCA for the Richmond ASQ section. Luckily they recorded it. Here's a link if you'd like to watch.
Want to Become a Better Facilitator?
A couple years ago I attended a virtual presentation by JD Solomon titled Moving from a Good to a Great Facilitator. One of the best presentations I've seen. Here's a link if you're interested.
Good Article on Analytics for Internal Auditing
As you may (or may not) know I've been speaking on the use of analytics by quality auditors for some time now. Usually find that people are interested in the concept and potential value, but don't know how many of them have tried it. Recently ran into an article that...
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