A lot of organizations try to make their dashboards flashy rather than provide effective display of information to make decision-making easier. Here’s some good advice how displaying metrics.
Companies often just take ISO registration as a "been there, done that" issue. However, there are implications of having a certified organization. Registrars should also be on their toes.
It’s always interesting to see what Tom Peters has to say. Here’s a list he generated in 2009 of 136 defintions of quality.