About Duke
Duke is a knowledge architect specializing in quality management. He has been in private practice since 1985 working with organizations in the U.S., Aruba, Bermuda, Canada, England, India, Jamaica, Mexico, Netherlands, South Korea
He has been elected Fellow of the American Society for Quality and is certified by ASQ as a manager of quality/organizational excellence, quality engineer and quality auditor. He has taught review courses for ASQ’s CMQ/OE, CQA, CQT
Duke holds undergraduate degrees in technology and business, a masters degree in adult education, and has completed doctoral coursework in applied management and decision sciences. He has served as an adjunct university faculty member teaching statistics and management research. He is also a graduate of the international program in the Gestalt approach to organization and system development.
He is the author of three books, Root Cause Analysis: The Core of Problem Solving and Corrective Action and Performance Metrics: The Levers for Process Management, and Musings on Internal Quality Audits: Having a Greater Impact, co-editor of The Certified Quality Manager Handbook (2nd ed.), and has written numerous articles for publications such as Quality Progress, Quality World, Business Improvement Journal, APICS-The Performance Advantage, Manufacturing Engineering, The Auditor, and Quality Management Forum.
He is a frequent speaker for professional and trade audiences at the local, regional, national and international levels, including AEM, AISC, APICS, ASQ, ASTD, AITP, AOQ, IIA,
Duke’s LinkedIn Profile
See a video of Duke in action as well as some client testimonials.
Duke in the news:
Anniversary of 26/11
Book signing at 2010 ASQ World Conference
Musings: My Blog
Is This Effective Risk Management?
Another good webinar (no, not mine) on how what many believe to be best practices in risk management are not really so good.
Wow … what a summer!
And I'm not talking about the weather. Our new RCA/CAPA course for medical device manufacturers has gotten great reviews. And the next book in the pipeline is on risk management. Even though I've reduced my travel workload there's still lots on the plate. I've also...
Four Times What?
I have a love-hate relationship with news, advertising, etc. messages. They are so often conjecture, biased, inaccurate, etc. Given the lack of critical thinking of the average human being it's no wonder so many people are in some sort of financial or other...
Week of Risk
Training with Air Force on Risk Based Quality Audits went great, and as I experienced with the USPS, they are far ahead of many industries in already applying the concepts. Of course, being in Vegas didn't hurt, nor did the opportunity to drive a Nissan GT-R at 137...
An Interesting Perspective on Follow-up Audits
If your organization consistently does follow-up audits related to findings of previous audits you might find this article by the president of the Institute of Internal Auditors useful to peruse.
GRC versus IRM
Well it's good to see Gartner admit that the GRC market was a bust ... basically just selling software for managing lists of 1) regulations, etc. organizations must comply with, 2) risks associated with not effectively meeting them them, and 3) controls for managing...
Quality of Life
I was in touch with a colleague recently who retired about 3 years ago. Asked him how he was liking it, and his reply was that his focus on self-improvement during that time was way better than any accomplishments he'd had in his career in the auto industry. That's...
So Much Noise, So Little Signal
Purchased some HP laser printer cartridges from Office Depot a week or so ago, which I've done several dozen times over many years. Got an email asking how the purchase/delivery process had gone. Ok, maybe a little value. But today I got an email asking me to rate...
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