About Duke
Duke is a knowledge architect specializing in quality management. He has been in private practice since 1985 working with organizations in the U.S., Aruba, Bermuda, Canada, England, India, Jamaica, Mexico, Netherlands, South Korea
Duke holds undergraduate degrees in technology and business, a masters degree in adult education, and has completed doctoral coursework in applied management and decision sciences. He has served as an adjunct university faculty member teaching statistics and management research. He is also a graduate of the international program in the Gestalt approach to organization and system development.
During his career he has held certifications as an electronics technician (ICET), quality technician, quality engineer, quality auditor and quality manager (ASQ) and management consultant (IMC). In 1998 he was elected Fellow of the American Society for Quality. He has taught review courses for ASQ’s CMQ/OE, CQA, CQT
He is the author of three books, Root Cause Analysis: The Core of Problem Solving and Corrective Action (2nd ed.), Performance Metrics: The Levers for Process Management, and Musings on Internal Quality Audits: Having a Greater Impact, and was co-editor of The Certified Quality Manager Handbook (2nd ed.). He has written numerous articles for publications such as Quality Progress, Quality Magazine, Quality World, Business Improvement Journal, APICS-The Performance Advantage, Manufacturing Engineering, The Auditor, and Quality Management Forum.
He is a frequent speaker for professional and trade audiences at the local, regional, national and international levels. He conducts public seminars for a variety of professional societies, training organizations
Duke’s LinkedIn Profile
See a video of Duke in action as well as some client testimonials.
Duke in the news:
Anniversary of 26/11
Book signing at 2010 ASQ World Conference
Interview on Quality, Reliability and Organizational Change
A podcast on Root Cause Analysis
Musings: My Blog
Patronizing is Not an Appropriate Change Agent Technique
I'm amazed at the degree to which people (especially politicians) patronize others in order to try to influence them. Whether it's to affect a particular voting group or even a particular country, it's pretty obvious when it's used. And a simple example is how...
Another Flaw of Averages
Sam Savage has an excellent book by the title "Flaw of Averages" and also does a great talk on it. An example often used is that someone can easily drown in a lake that has an average depth of 4 feet. Of course it may only be a few inches in some places, but 30+...
A Presentation on Root Cause Analysis
I recently did a virtual presentation on RCA for the Richmond ASQ section. Luckily they recorded it. Here's a link if you'd like to watch.
Want to Become a Better Facilitator?
A couple years ago I attended a virtual presentation by JD Solomon titled Moving from a Good to a Great Facilitator. One of the best presentations I've seen. Here's a link if you're interested.
Good Article on Analytics for Internal Auditing
As you may (or may not) know I've been speaking on the use of analytics by quality auditors for some time now. Usually find that people are interested in the concept and potential value, but don't know how many of them have tried it. Recently ran into an article that...
More Useful Thoughts about Auditing
I've found Norman Marks an excellent provider of thoughts about auditing. Here's a link to one on Lazy Auditors. Although not always directly relevant for quality audits, just thinking about each issue should be worthwhile.
Evaluating Your Internal Audit Process
The Institute of Internal Auditors recently released their 2021 Internal Audit Assessment Tool (for Audit Committees). The audit committee is a committee overseeing and reporting to the Board of Directors on complaince, risk and governance issues. As I was reading...
How Happy are Your Employees to Come to Work?
Ever seen a dog at work? For example, I was watching one searching bags for drugs in an airport. They are totally committed and love it. Question: How many people are that happy at their work? What does it say about mission, culture, etc?
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