About Duke
Duke is a knowledge architect specializing in quality management. He has been in private practice since 1985 working with organizations in the U.S., Aruba, Bermuda, Canada, England, India, Jamaica, Mexico, Netherlands, South Korea
He has been elected Fellow of the American Society for Quality and is certified by ASQ as a manager of quality/organizational excellence, quality engineer and quality auditor. He has taught review courses for ASQ’s CMQ/OE, CQA, CQT
Duke holds undergraduate degrees in technology and business, a masters degree in adult education, and has completed doctoral coursework in applied management and decision sciences. He has served as an adjunct university faculty member teaching statistics and management research. He is also a graduate of the international program in the Gestalt approach to organization and system development.
He is the author of three books, Root Cause Analysis: The Core of Problem Solving and Corrective Action and Performance Metrics: The Levers for Process Management, and Musings on Internal Quality Audits: Having a Greater Impact, co-editor of The Certified Quality Manager Handbook (2nd ed.), and has written numerous articles for publications such as Quality Progress, Quality World, Business Improvement Journal, APICS-The Performance Advantage, Manufacturing Engineering, The Auditor, and Quality Management Forum.
He is a frequent speaker for professional and trade audiences at the local, regional, national and international levels, including AEM, AISC, APICS, ASQ, ASTD, AITP, AOQ, IIA,
Duke’s LinkedIn Profile
See a video of Duke in action as well as some client testimonials.
Duke in the news:
Anniversary of 26/11
Book signing at 2010 ASQ World Conference
Musings: My Blog
An Interesting Perspective on Follow-up Audits
If your organization consistently does follow-up audits related to findings of previous audits you might find this article by the president of the Institute of Internal Auditors useful to peruse.
GRC versus IRM
Well it's good to see Gartner admit that the GRC market was a bust ... basically just selling software for managing lists of 1) regulations, etc. organizations must comply with, 2) risks associated with not effectively meeting them them, and 3) controls for managing...
Quality of Life
I was in touch with a colleague recently who retired about 3 years ago. Asked him how he was liking it, and his reply was that his focus on self-improvement during that time was way better than any accomplishments he'd had in his career in the auto industry. That's...
So Much Noise, So Little Signal
Purchased some HP laser printer cartridges from Office Depot a week or so ago, which I've done several dozen times over many years. Got an email asking how the purchase/delivery process had gone. Ok, maybe a little value. But today I got an email asking me to rate...
Oh, This is Comforting (Not!)
"The 737 MAX was certified in accordance with the identical FAA requirements and processes that have governed certification of all previous new airplanes and derivatives," Boeing said.
Boeing 787 Max 8 as Classic Design Error Compounded
Unreal (although perhaps premature, since all the info isn't out). The 787 Max was a bad design. Placement of the engines on the wings was different, which causes the plane to want to go into a loop when accelerating. So to compensate they added software to offset...
Digital Infrastructures
Just completed some work with US Postal Service, and boy was I impressed. They are way ahead of most commercial industry in the digital transformation. And it helped me realize how much work it takes for them to execute their mission as well as they do, day after...
Good Webinar on Poor Risk Assessment Practices
I did a webinar yesterday titled Critical Issues with Risk Assessment and Risk Management. Then today I watched a webinar offered by the FAIR Institute. Seemed like an echo! Here's the link to the free one from Open FAIR ... worth your time if you are serious about...
Second Edition of RCA Book Now Available
The first edition was published in 2008, so I was really looking forward to adding what I've learned since then. The 2nd edition is now posted on the ASQ Quality Press website, so should be available for ordering. Here's a summary of the changes: Root Cause...
Bad Quality Trend
I'm amazed at how frequently things go wrong. In my recent experiences 80% of the time. Here are some details: - Failure - Had new garage door installed. Tech shorted out a wire to my alarm system which took out the phone line for 3 days (phone...
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