About Duke

Duke is a knowledge architect specializing in quality management. He has been in private practice since 1985 working with organizations in the U.S., Aruba, Bermuda, Canada, England, India, Jamaica, Mexico, Netherlands, South Korea and Wales. He was formerly a quality professional in TRW’s automotive sector.

Duke holds undergraduate degrees in technology and business, a masters degree in adult education, and has completed doctoral coursework in applied management and decision sciences. He has served as an adjunct university faculty member teaching statistics and management research. He is also a graduate of the international program in the Gestalt approach to organization and system development.

During his career he has held certifications as an electronics technician (ICET), quality technician, quality engineer, quality auditor and quality manager (ASQ) and management consultant (IMC).  In 1998 he was elected Fellow of the American Society for Quality.  He has taught review courses for ASQ’s CMQ/OE, CQA, CQT and CQIA certifications, and was a national instructor for ASQ for two decades.

He is the author of three books, Root Cause Analysis: The Core of Problem Solving and Corrective Action (2nd ed.), Performance Metrics: The Levers for Process Management, and Musings on Internal Quality Audits: Having a Greater Impact, and was co-editor of The Certified Quality Manager Handbook (2nd ed.). He has written numerous articles for publications such as Quality Progress, Quality Magazine, Quality World, Business Improvement Journal, APICS-The Performance Advantage, Manufacturing Engineering, The Auditor, and Quality Management Forum.

He is a frequent speaker for professional and trade audiences at the local, regional, national and international levels. He conducts public seminars for a variety of professional societies, training organizations and universities, and has served as a examiner for the Tennessee Performance Excellence award. He has also worked as a volunteer SCORE counselor to small business.

Duke’s LinkedIn Profile

See a video of Duke in action as well as some client testimonials.

Duke in the news:

Anniversary of 26/11 Mumbia India

Alumni Award

Book signing at 2010 ASQ World Conference

Interview on Quality, Reliability and Organizational Change

A podcast on Root Cause Analysis