Resources

Following are some resources we’ve either created or recommend.  A recommendation means we’ve used them and have been impressed with the results.

Online Root Cause Analysis workshop – Here’s where you’ll find an electronic version of my root cause workshop.  It’s excellent when you have a small number of people to train, or are trying to earn some continuing education credits for recertification. The course is very highly rated compared to other e-courses.

Online Performance Metrics workshop – Here’s where you’ll find an electronic version of my performance metrics workshop.  When you don’t need to train a large group, this is a low-cost option, with lots of examples, case studies, and Q&A.

SigmaXL – I was amazed to find that this software allows you to do Monte Carlo simulation.  It’s basically a statistics package that runs in Excel, but if you get the DiscoverSim addition, the additional power available is phenomenal for the price.

QI Macros – Allows you to analyze data using a simple set of tools (e.g., paretos, run charts, histograms, control charts). All you do is put your data in MSExcel, and this set of macros will allow you to analyze it very quickly without having to learn a whole new application.

David Walker Designs – This organization managed the update of my website.  Quick, professional and inexpensive.  Great job!

APLOMET Checklists – Following are some checklists, forms and other documents I’ve developed over the years as part of working with organizations.  Feel free to download and use them to help improve your organization.

Auditor Self Assessment form – Use for QMS auditors.  Have them do an occassional self-assessment of their audit skills and develop a plan for improvement.

Project Management Skills Assessment – For evaluating the basic skills of a project manager.  It could be used for ongoing development or to provide feedback after completion of a project.

Post Project Audit Form – Useful for assessing a project after it has been completed to determine the degree to which the project met overall objectives and plan and was done in accordance with good project management principles.

Professional Trainer Assessment – Do you have or are you developing or considering hiring a trainer?  This evaluation form lets you assess their knowledge and experience relative to training adults.

Facilitation Checklist – If you’re responsible for facilitating groups this list of issues to consider may be quite useful.

Change Management Checklist – If you would like to improve the results of change initiatives in your organization this checklist can help.

SIPOC Form – A fundamental tool for helping people understand process management.  It can be used to look at interrelationships between suppliers, processes and customers, as well as the inputs & outputs and related performance measures.

Process Management Maturity Matrix – Want to see how well your organization manages processes?  Here’s a maturity matrix developed for just that purpose.

Metrics Worksheet – If you’re developing some metrics this worksheet can help ensure you’ve considered many of the issues necessary for defining, capturing and using the metrics.

Musings: My Blog

Bad Quality Trend

I'm amazed at how frequently things go wrong.  In my recent experiences 80% of the time.  Here are some details: - Failure - Had new garage door installed.  Tech shorted out a wire to my alarm system which took out the phone line for 3 days (phone...

Automated RCA

 An interesting article on automated RCA by MicroSoft: https://sdtimes.com/memory-corruption-issues/microsoft-root-cause-analysis-vulnscan/ It's only a matter of time before this also becomes the norm for organizational process failures as digitialization of...

(Un)Advanced Quality

I thought I'd see what people might be thinking about what it would take to move to a more advanced level of quality, so I googled the term.  Just about all items coming up were about eQMS (computer software for managing quality systems) and lean/six-sigma....

Sold Out!

 The Who:  Amazon The What:  My book on Root Cause Analysis The When:  Today The How Much:  Inventory was about 18 three weeks ago. Of course they'll be restocked in a few days. I always enjoy watching the sales...

Roy Orbison Returns (as a Hologram)

So what does this have to do with quality?  Well I could have simply watched some Roy Orbison videos on YouTube, but wanted to see the holotechnology in action.  It was pretty decent. And it didn't seem like a ghost, although I'm sure they could modify it...

Second Edition of RCA Book Coming Up!

 I submitted the revised manuscript last week to the publisher.  Don't know when it will be done, but looking forward to seeing it out.  About 30% additional material over the 2009 edition.  Now, on to my next new book!

Another OS Debacle

Absolutely amazing ... Now it's Apple.  A recent OS update (5.1) for the watch locks up the device and it must be returned!Methinks there is a major issue with lousy software testing at both MicroSoft and Apple.

What’s This Quality 4.0?

I've now watched at least 3 different webinars on Quality 4.0, and read several articles.  I've also perused topics at conferences supposedly focused on it. I have yet to see anything radically different.  Just more evoluation of what we've done in the past,...

And This is What They’re Doing!

So the last post talked about how MicroSoft doesn't seem to care about the damage they do to your computer with their upgrades.Watch out for the October update!

MicroSoft Confirms They Don’t Care

I've complained before about MicroSoft destroying one of my computers with an upgrade.  It evidently wasn't compatible with my hardware and wiped out the SSD memory. Now they've confirmed they couldn't care less.  With the October 2018 update some people are...

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