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Sidney Dekker is thought of as one of the top gurus relative to human error.  Here's a worthwhile video of one of his presentations.  Although it's safety-focused, it's just as applicable to quality errors. https://www.youtube.com/watch?v=4E-YN6hD1WU

Here's a lecture that provides a great view of why human behavior is so complex: https://www.youtube.com/watch?v=2bnSY4L3V8s Unfortunately he doesn't take it further with recommendations on how to move people from the Us to the Them view.

I've never been one to worry too much about normality of data.  Here's a tremendous article explaining why it isn't particularly important for control charts. https://www.qualitydigest.com/inside/statistics-column/normality-myth-090819.html

Although likely intended for financial auditors, a lot of the advice is also relevant for quality auditors. https://internalaudit360.com/conducting-risk-assessments-the-total-quality-auditing-way/

I've done webinars and written articles on how analytics could be used by quality auditors.  Here are a couple of good articles giving more detail, albeit related to financial or IT audits.  However, the concepts and techniques are applicable in any field where there...

Another good webinar (no, not mine) on how what many believe to be best practices in risk management are not really so good.  

And I'm not talking about the weather.  Our new RCA/CAPA course for medical device manufacturers has gotten great reviews.  And the next book in the pipeline is on risk management.  Even though I've reduced my travel workload there's still lots on the plate. I've also...

I have a love-hate relationship with news, advertising, etc. messages.  They are so often conjecture, biased, inaccurate, etc.  Given the lack of critical thinking of the average human being it's no wonder so many people are in some sort of financial or other...