Publications
Links to documents available on the web are provided. Many of the
BOOKS
Performance Metrics: The Levers for Process Management. (2022). Free PDF download.
Root Cause Analysis: The Core of Problem Solving and Corrective Action (2nd ed.). ASQ Quality Press (2019). more info
Musings on Internal Quality Audits: Having a Greater Impact. ASQ Quality Press (2017). more info
Performance Metrics: The Levers for Process Management. ASQ Quality Press (2013). [out of print]
Root Cause Analysis: The Core of Problem Solving and Corrective Action. ASQ Quality Press (2009). (named by ASQ one of top 8 books every quality professional should read) ASQ webinar on the book
“Quality Leadership,” Chapter 1 in The Certified Quality Engineer Handbook (1st ed.), co-written with Russ Westcott. (2002). ASQ Quality Press.
The Certified Quality Manager Handbook (2nd ed.), co-edited with Russ Westcott. (2001). ASQ Quality Press. Also published in
JOURNAL/MAGAZINE ARTICLES
“Leveraging Process Failure Mode & Effects Analysis,” CERM Risk Insights #406, March 2023.
“Importance of Context in Root Cause Analysis,” CERM Risk Insights #402, January 2023.
“The Multidimensionality of Quality,” Quality Magazine, December 2022.
“How Well Are Your Auditors Calibrated?” Inside Standards, May 2021.
“Risk Ranking Audit Nonconformities,” Inside Standards, March 2021.
“Using ISO 19011 to Guide Your Management System Audit Program,” Inside Standards, January 2021.
“Risks Introduced by Risk Assessment,” CERM Risk Insights #275, May 1, 2020.
“Using ISO 19011 to Guide Your Management System Audit Program,” The Auditor Online, June 2019.
“Trending Risk Ranked Audit Nonconformities,” The Auditor Online, May 2019.
“How Well Are Your Auditors Calibrated?” The Audit Report, August 2017.
“Would a Bow Tie Make Your Risk Assessment More Presentable?” The Audit Report, January 2017.
“Analytics for Auditors,” The Auditor Online, August 1, 2016.
“Applying
“More Thinking About Risk-Based Thinking and ISO 9001,” The Partnership News, Fall 2015.
“Measuring Development: An Audit Maturity Matrix,” The Auditor, September/October 2014.
“Auditing for Supply Chain Reliability,” The Auditor, May/June 2014.
“Psychological Impact of Metrics,” Journal of Quality & Participation, January 2013.
“Measuring the Value of a Program Management Office,” co-published with Hamilton, Byatt and Hodgkinson, cio.com and others, July 2012.
“Root Cause Analysis and Corrective Action for Project Managers,” co-published with Hamilton, Byatt and Hodgkinson, cio.com and others, October 2011.
“Thinking Through Corrective Action,” Quality Corner, Modern Steel Construction, November 2010.
“Distribution Analysis in Auditing,” The Auditor, September/October 2010.
“Common Problems with Basic Problem Solving,” Quality Magazine, September 2010. HTML
“Auditing Corrective Action,” The Auditor, July/August 2010.
“The Internal Audit Dashboard,” The Auditor, May/June 2010.
“Auditing X-Y Correlation,” Quality Corner, Modern Steel Construction, June 2010.
“Are You Getting the Facts?” The Auditor, March/April 2010.
“How FMEAs Support Process Management,” The Auditor, January/February 2010.
“Auditing in the 21st Century,” Quality Corner, Modern Steel Construction, November 2009.
“Auditing Three Levels of Preventive Action,” The Auditor, November/December 2009, Paton Press.
“The Fully Integrated Audit Function,” The Auditor, September/October 2009, Paton Press.
“Auditing Based on Process Maturity,” The Auditor, July/August 2009, Paton Press.
“Auditing X-Y Correlation,” The Auditor, May/June 2009, Paton Press.
“Effective Auditing = Critical Thinking,” The Auditor, March/April 2009, Paton Press.
“Auditing Service-Oriented Processes,” The Auditor, January/February 2009, Paton Press.
“Are Your Audit Nonconformances Nuisances or Problem Statements?” The Auditor, November/December 2008, Paton Press.
“Do You Audit Spreadsheets?” The Audit Report, Fall 2008, ASQ Audit Division.
“The Human Side of Root Cause Analysis,” The Journal for Quality and Participation, October 2008.
“Driven by Metrics,” Quality Progress, September 2008, American Society for Quality.
“Avoiding the Slippery Slope,” The Auditor, September/October 2008, Paton Press.
“Where Do Your Auditors Go?” The Auditor, July/August 2008, Paton Press.
“Auditing Digital Management Systems,” The Auditor, May/June 2008, Paton Press.
“Strategic Audits,” The Auditor, March/April 2008, Paton Press.
“Auditing When Documents Aren’t Available,” The Auditor, July/August 2007, Paton Press.
“10 Quality Basics: Economic Case for Quality,” Quality Progress, June 2007, American Society for Quality.
“How Correct is That Corrective Action Request?” The Auditor, March/April 2007, Paton Press.
“Root Map,” Quality World, September 2006, Institute of Quality Assurance (UK).
“Promoting Quality in Your Organization,” Quality Progress, May 2006, American Society for Quality. PDF
“Quality in the Supply Chain – Part 3,” The Partnership News, December 2005, ASQ Customer-Supplier Division.
“Corral Your Organization’s Knowledge,” Quality Progress, October 2005, American Society for Quality. PDF
“Auditing for Supply Chain Reliability,” The Business Improvement Journal, October 2005, Australian Organization for Quality.
“Quality in the Supply Chain – Part 2,” The Partnership News, September 2005, ASQ Customer-Supplier Division.
“Quality in the Supply Chain – Part 1,” The Partnership News, June 2005, ASQ Customer-Supplier Division.
“Improve Your Root Cause Analysis,” Manufacturing Engineering, March 2005, Society of Manufacturing Engineers.
“Challenges for the Quality Profession,” Quality Management Forum, Fall 2004, ASQ Quality Management Division.
“Multiple Levels of Change,” Quality World, August 2004, Institute of Quality Assurance (UK).
“Auditing for Supply Chain Reliability,” Winter/Spring 2004, Vista, ASQ Quality Audit Division.
“Complex Adaptive Systems and Quality Management: Are They Compatible?” September 2003, Quality Australia – The Business Improvement Journal, Australian Organization for Quality.
“Complexity Theory Simplifies Choices,” Quality Progress, July 2003, American Society for Quality.
“ISO 9001:2000 – Linking Quality and Business Strategy,” The Manufacturer, December 2002, Conquest Business Media.
“More is More,” Quality World, November 2002, Institute of Quality Assurance (UK).
“Organize Your Quality Tool Belt,” Quality Progress, July 2002, American Society for Quality.
“e-QM: Quality Management in a Digital World,” The Quality Management Forum, Spring 2002, ASQ Quality Management Division.
“The Future of Auditing,” Momentum, December 2000, Quality Society of Australia.
“How e-mail Changes the Way We Work: The Society of the Organization,” Business Journal of Tri-Cities TN/VA, July 15, 2000.
“Critical Thinking: A Fundamental Requirement for 21st Century Organization, ” Quality Australia, April 2000, Australian Organization for Quality.
“The New and Improved Lean,” APICS – The Performance Advantage, June 1999.
“Manage Self, Lead Others,” Powder Coater Painter-Fabricator, 1999.
“Thinking like a Certified Quality Manager,” The Quality Management Forum, Spring 1998, ASQ Quality Management Division.
“Managing Process Reliability,” APICS – The Performance Advantage, June 1995.
“Facilitating Change through Internal Audits,” The Quality Management Forum, Summer 1994, ASQ Quality Management Division.
“Quality Improvement & Organization Development,” The Quality Management Forum, Winter 1991, ASQ Quality Management Division.
CONFERENCE TRANSACTIONS
“Integrating
“
“Three Flavors of Root Cause Analysis,” 2013 ASQ Technical Communities Conference, Orlando FL. PDF
“Performance Measurement for Internal Quality Audit: Measuring Value,” 21st annual ASQ Audit Division conference, October 2012, Augusta GA.
“Auditing Outside the Box: Thoughts on Improving the Audit Function,” 20th annual ASQ Audit Division conference, October 2011, Reno NV.
“The Role of Root Cause Analysis in
“Selecting the Right Tools for Root Cause Analysis,” Institute for Continual Quality Improvement at the ASQ World Conference on Quality Improvement, May 2010, St. Louis MO.
“Helping Suppliers Deal with their SCARs,” 94th annual conference of the Institute for Supply Management, May 2009, Charlotte NC. PDF summary
“Maximizing the Yield and Minimizing the Damage from Performance Metrics,” ASQ Quality Management Division annual conference, March 2009, Irvine CA.
“Rules for Effective Corrective Action,” ASQ Audit Division conference, October 2008, Augusta GA.
“What to Look for When Auditing Corrective Action,” ASQ Audit Division Conference, October 2007, Atlanta GA.
“Managing Supply Chain Knowledge,” ASQ World Conference on Quality Improvement, May 2007, Orlando FL.
“Getting to the Roots of Effective Root Cause Analysis,” ASQ Audit Division Conference, October 2006, Reno NV.
“Dealing with Change at Multiple Levels,” IIE Annual Conference, May 2005, Atlanta GA.
“Improving Six Sigma through Action Learning,” ASQ Quality Audit Division Annual Conference, March 2004, Atlanta GA.
“Dealing with Change at Multiple Levels,” Rocky Mountain Quality Conference, June 2003, Golden CO. PDF
“Dealing with Change at Multiple Levels,” 59th Annual ASQRS Quality Conference, March 2003, Rochester NY.
“What Can We Learn from Research About Quality Awards?” 2003 Tennessee Quality Conference, February 2003, Nashville TN.
“Changing the Boundaries of Supplier Audits,” Toronto Quality Forum, October 2002, Toronto, Ontario Canada. PDF
“Complex Adaptive Systems and Quality Management: Are they Compatible?” 14th Annual Quality Management Conference, March 2002, New Orleans LA
“The Long-Term Impact of ISO 9000: Changing Perspectives, Roles, and Organizations,” 55th Annual Quality Congress, May 2001, Charlotte NC.
“Opportunities and Challenges of Working in Virtual Teams,” ASQ Customer-Supplier Division Annual Conference, November 2000, Phoenix AZ.
“Integrating Lean Management and Quality Management,” Northeast Quality Conference, October 2000, Framingham MA.
“Improving the Way We Think,” 54th Annual Quality Congress, May 2000, Indianapolis IN. PDF
“The New Role of the Quality Manager,” Northern Illinois Quality Conference, April 2000, Naperville IL.
“Future of the Quality Profession,” 16th Annual Quality and Productivity Conference, November 1998, Kitchener, Ontario Canada.
“Critical Thinking: A Fundamental Requirement for 21st Century Organizations,” Pan Pacific
“On Being a Quality Role Model,” 53rd Midwest Quality Conference, September 1998, Wichita KS.
“Upgrading from ISO to QS-9000 Registration,” 54th Annual Quality Conference, March 1998, Rochester NY.
“Facilitation: A Key Ingredient for Successful Teams,” 51st NEQCC, October 1997, Portland ME.
“Upgrading from ISO 9000 to QS-9000 Registration,” 5th Annual International Conference on ISO 9000, April 1997, Las Vegas NV.
“The Quality Auditor as a Role Model,” 6th Annual Quality Audit Conference, February 1997, Los Angeles CA.
“On Being a Quality Role Model,” 8th National Quality Management Conference, February 1996, St. Louis MO.
“Facilitating Change through Internal Audits,” Rocky Mountain Quality Conference, June 1995, Denver CO.
“Internal Audits as an Organization Development Intervention,” 4th Annual Quality Audit Conference, February 1995, Baltimore MD.
Musings: My Blog
How Happy are Your Employees to Come to Work?
Ever seen a dog at work? For example, I was watching one searching bags for drugs in an airport. They are totally committed and love it. Question: How many people are that happy at their work? What does it say about mission, culture, etc?
Quality Entertainment
Given the COVID shutdowns I've not traveled any this year, and the time at home gave wife and me the opportunity to binge watch some TV series we'd not seen before (and in many cases hadn't even hear of). Most involve spies, detectives, and/or science fiction, Here's...
Qualitative vs. Quantitative Risk Assessment
For some time I (and many others) have been writing and speaking on how common widely used risk assessment methods actually introduce risk rather than help reduce it. Here's a great talk by Doug Hubbard on the topic:...
Irrationality
First let me state that I am not a medical professional, and have not read all the studies that have been done on whether or not HCQ (+ zinc and azithromycin) are effective in treating COVID. In the limited info I have read I believe it's unlikely to be effective...
Really Bad Comparison!
You may know that I teach and write on Performance Metrics, and get really frustrated when I see someone use them badly. Here's an example from an article in The Japan Times about the Boeing 787 MAX: "...the FAA completed a risk analysis that found that the...
Quality Professionals and Industry 4.0
The need for quality professionals is likely to be less as Industry 4.0 comes more fully to fruition. The digitalization of everything should significantly reduce the opportunities for errors. One thing that will increase is the need for information security ... at...
Design Quality
An analysis of Industry 4.0 reveals that a lot of work, both physical and cognitive, formerly done by humans will be digitized. This means the operations aspect of those processes will be more reliable, but only if the design of the digital systems is very good....
More Risk Management Lessons (the hard way) from COVID-19
Good risk management involves monitoring leading indicators (known as KRIs, or Key Risk Indicators) that allow an organization to see that something has changed, which means the ability to respond quicker. Obviously someone was asleep at the wheel in many places,...
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