by Duke Okes | May 8, 2020
An analysis of Industry 4.0 reveals that a lot of work, both physical and cognitive, formerly done by humans will be digitized. This means the operations aspect of those processes will be more reliable, but only if the design of the digital systems is very good....
by Duke Okes | Mar 31, 2020
Good risk management involves monitoring leading indicators (known as KRIs, or Key Risk Indicators) that allow an organization to see that something has changed, which means the ability to respond quicker. Obviously someone was asleep at the wheel in many places,...
by Duke Okes | Mar 14, 2020
Since COVID-19 is nearly all you see/hear these days I thought I might as well do my part. Started thinking about how the response to it is related to problems organizations face when trying to do root cause analysis. Here are some thoughts: When a problem occurs...
by Duke Okes | Dec 26, 2019
If your organization screws up so often that you actually advertise that you will (sort of) fix it, you have a serious problem. See Domino’s “Delivery Insurance” They’re promoting it like it’s a great feature (as compared to fixing...
by Duke Okes | Dec 23, 2019
I loved (that’s a joke) BMW’s comments in this article about the big grille: https://www.autoblog.com/2019/12/17/bmw-defends-big-grille/ I’m thinking that yes, people who buy the vehicles probably are ok with the grille. But what about all the...
by Duke Okes | Nov 11, 2019
You just can’t not learn if you listen to Richard Feynman: z6dRcL$g$L.yyYa45
by Duke Okes | Oct 25, 2019
Sidney Dekker is thought of as one of the top gurus relative to human error. Here’s a worthwhile video of one of his presentations. Although it’s safety-focused, it’s just as applicable to quality...
by Duke Okes | Sep 29, 2019
Here’s a lecture that provides a great view of why human behavior is so complex: https://www.youtube.com/watch?v=2bnSY4L3V8s Unfortunately he doesn’t take it further with recommendations on how to move people from the Us to the Them view.
by Duke Okes | Sep 16, 2019
I’ve never been one to worry too much about normality of data. Here’s a tremendous article explaining why it isn’t particularly important for control charts....
by Duke Okes | Sep 16, 2019
Although likely intended for financial auditors, a lot of the advice is also relevant for quality auditors. Conducting Risk Assessments the Total Quality Auditing...
